TRUMPF North America · 2 weeks ago
Director of Technical Services
Plymouth, MI
Full-time
Onsite
Director/ExecutiveTRUMPF North America is a family-run, high-tech company seeking a Director of Technical Services to lead all service and aftersales operations for Laser Technology and Additive Manufacturing. This role is responsible for ensuring industry-leading service quality, operational accuracy, customer satisfaction, and revenue growth, with full P&L responsibility for service and spare parts.
ElectronicsIndustrialLaserManufacturing
Responsibilities
Lead and develop technical service and aftersales teams for Laser Technology and Additive Manufacturing
Implement TRUMPF’s SYNCHRO+ leadership philosophy, including KPI-driven management and behavioral excellence
Maintain TRUMPF’s position as a technology and customer support leader
Develop and execute strategies to deliver best-in-class customer support across industries such as Automotive, eMobility, Medical, Aerospace, Semiconductor, Electronics, and General Industry
Translate strategic objectives into actionable plans, including initiatives to improve customer satisfaction, key account support, and global customer integration
Plan headcount and investments to support rapid business growth and evolving customer needs
Hold full P&L responsibility for spare parts and technical service operations
Ensure leadership in digital service capabilities and technical innovation
Represent TRUMPF in all service matters with customers, integrators, representatives, TRUMPF US, and the global TRUMPF Group
Lead customer escalations with strong situational awareness, problem-solving, and communication
Ensure on-time delivery and support for equipment commissioning and production ramp-up
Drive growth of service and aftersales revenue
Foster continuous improvement and employee development within the department
Collaborate effectively with global business centers, subsidiaries, and TRUMPF Inc. headquarters
Participate in the TRUMPF Inc. Laser Technology leadership board and management team
Qualification
Required
Bachelor's degree in Engineering or related technical field
Strong business process understanding; ability to lead through goals, KPIs, and financial indicators
Technical expertise, analytical thinking, and proven leadership capable of balancing long-term strategy with operational excellence
Exceptional written and verbal communication, including the ability to manage tense or complex situations with empathy and professionalism
Experience training, mentoring, and motivating teams under demanding conditions
Preferred
Background in laser technology or machine tool capital equipment
Experience with automotive, aerospace, medical, or electronics industries
Familiarity with automotive or medical industry standards
Company
TRUMPF North America
TRUMPF Inc. is the North American subsidiary of TRUMPF SE + Co. KG. based near Stuttgart, Germany.
Founded in 1923
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Lutz Labisch
President & CEO
Carmen Keel
Head Of Human Resources/HR Business Partner
Recent News
Hartford Business Journal
2025-09-09
Hartford Business Journal
2025-07-17
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