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Penske Truck Leasing · 1 month ago

Customer Service Coordinator - Service Writer

Tacoma, WA, United States

Full-time

Onsite

New Grad, Entry Level

Penske Truck Leasing is seeking a Customer Service Coordinator for their Tacoma branch, focused on enhancing customer service through effective scheduling and coordination of maintenance and repairs. The role involves managing workforce plans, communicating with customers, and ensuring the availability of parts for scheduled work.

Financial ServicesLeasingRental

H1B Sponsor Likely

Responsibilities

Develop daily and weekly workforce plans by factoring customer needs, estimated unscheduled repairs, available parts, technician skill sets and work hours to maximize customer service and productivity

Communicate with customers as needed for maintenance updates including changes to schedule or work, billing concerns, or to resolve service issues

Assure that all Penske Rental units are maintained and prepared for customers

Ensure parts are available for scheduled work

Hold vendors accountable for quality and adherence to schedule for outside work

Provide customer service, assuring customers are satisfied and will return for additional business

Maintain shop productivity by optimizing the work plan

Coordinate with district billing clerks as necessary

Other projects and tasks as assigned by supervisor

Qualification

Customer serviceWorkforce planningCommunication skillsVendor managementProblem-solving

Required

Experience in customer service or a related field

Strong communication skills

Ability to manage multiple tasks and prioritize effectively

Knowledge of maintenance and repair processes

Proficiency in scheduling and workforce planning

Ability to work in a fast-paced environment

Strong problem-solving skills

Attention to detail

Company

Penske Truck Leasing

Penske Truck Leasing is a transportation solutions company that offers truck leasing, rental, and logistics services.

Founded in 1969

Reading, Pennsylvania, USA

10001+ employees

https://www.pensketruckleasing.com

H1B Sponsorship

Penske Truck Leasing has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (57)

2024 (53)

2023 (49)

2022 (39)

2021 (17)

2020 (12)