Buckman · 23 hours ago
Sr. Technical Services Director
Memphis, TN
Full-time
Onsite
Director/Executive
10+ years expBuckman is a privately held, global specialty chemical company committed to safeguarding the environment and promoting sustainable development. The Sr. Technical Services Director is accountable for strategic leadership and operational effectiveness in Regulatory Affairs, Quality Management Systems, and Customer Service operations, ensuring compliance and quality while driving continuous improvement across the organization.
Manufacturing
Responsibilities
Ensure full compliance with applicable regulatory standards (e.g., EPA, FDA, REACH) across all products and geographies
Monitor regulatory changes and lead proactive adjustments to business practices
Establish internal audit and inspection readiness programs
Serve as primary point of contact for regulatory bodies during audits or inquiries
Achieve and maintain consistent product quality, minimize deviations, and foster a culture of quality ownership
Lead implementation and continuous improvement of the Quality Management System
Drive root cause investigations and corrective/preventive actions
Monitor key quality KPIs (e.g., batch failure rate, customer complaints, audit findings)
Partner with R&D and manufacturing to ensure quality is built into product and process design
Partner with Plant Managers to implement process safety programs, manage site-specific risk assessments, and achieve compliance with OSHA, EPA, and local regulations
Deliver best-in-class customer service that improves satisfaction, retention, and loyalty
Develop feedback loop on customer experience with quality of service and response time
Use customer feedback to drive process improvements and service enhancements
Ensure that we have action and ownership with CCAR logs to improve our process and respond accordingly
Ensure on time and efficient services to support both internal and external customers with Technical services laboratory
Establish governance routines that link quality, regulatory, and service insights to product lifecycle management
Lead cross-functional task forces on product quality, regulatory risks, and customer escalations
Standardize documentation, training, and communication protocols across teams Ensure alignment with corporate strategy and customer commitments
Effectively manage the product line to ensure delivery of the value proposition and to meet the growth and profitability objectives
Actively managing the product line by continually assessing profitability, off-take and marketability of products and applications, and recommending rationalization
Ensuring that obsolete products are removed from the active product list (i.e. effective product rationalization) and that SLOB is actively managed
Managing the new product introduction process in line with regional and global requirements
Collaborating with the Commercial team to test and qualify new technology opportunities to support growth and profitability objectives
Effectively managing standard naming protocols for products and product lines
Ensure tight integration across Regulatory, Quality, and Customer Service functions to enhance consistency and speed
Establish governance routines that link quality, regulatory, and service insights to product lifecycle management
Lead cross-functional task forces on product quality, regulatory risks, and customer escalations
Standardize documentation, training, and communication protocols across teams
Ensure alignment with corporate strategy and customer commitments
Improve efficiency, reduce cost of non-quality, and enhance service delivery consistency
Implement lean tools and metrics to reduce waste and improve responsiveness
Benchmark best practices and lead kaizen initiatives across functions
Drive digital transformation in document control, complaint tracking, and workflow management
Monitor and reduce repeat customer complaints, regulatory findings, and rework costs
Qualification
Required
Bachelor's degree in Chemistry, Chemical Engineering, Biology, or a related scientific or technical field
10+ years of experience in technical services, with a strong background in quality assurance, regulatory compliance, and laboratory operations
At least 5 years in a leadership or management role overseeing cross-functional technical teams
Experience working with ISO standards (e.g., ISO 9001, ISO 17025), GMP, or GLP environments
Proven success managing internal and third-party audits, quality systems, and regulatory inspections
Experience in product stewardship, customer technical support, or regulatory registration (e.g., REACH, TSCA, FDA, EPA)
Preferred
Master's or PhD in a relevant discipline (e.g., Analytical Chemistry, Regulatory Science, Quality Management)
Excellent verbal and written communication skills with experience presenting and communicating with high level executives
Strong computer skills including Microsoft Office, Excel, PowerPoint and Word
Ability to work in a global, multi-cultural and fast paced environment
Company
Buckman
Buckman is a privately held, ISO-certified, global specialty chemical company.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2025-03-03Acquired
Leadership Team
David K. Rosenthal
Chief Financial Officer
Eliana Kawakami
Global Chief Human Resources Officer
Recent News
Saga Communications, Inc.
2025-10-02
2025-08-21
EIN Presswire
2025-08-18
Company data provided by crunchbase