Alpha Omega · 1 day ago
Tier 2 Desktop Technician
Suitland, MD
Full-time
Onsite
Entry, Mid Level
$46K/yr - $54K/yr
2+ years expAlpha Omega is an award-winning Federal IT solutions provider dedicated to delivering mission-enabling technology and strategic solutions. They are seeking a qualified Tier 2 Desktop Technician to provide IT desktop support for their NOAA client, ensuring optimal operation of computer hardware, software, and related systems.
AnalyticsCloud ComputingInformation ServicesInformation Technology
No H1B
Security Clearance Required
Responsibilities
Provide friendly customer support and interface daily
Serve as the onsite support for all technical issues
Provides on-site support to end users on a variety of issues
Responds to tickets and questions escalated from Tier I Call Center
Successfully resolve tickets in queue to closure
Image laptops and desktop computers with NOAA/NESDIS Windows 11 OS
Diagnoses and troubleshoots end user desktop issues and provides appropriate solutions
Vulnerability and Patching remediation
Follow-up with end users to provide status updates meeting expected service level targets (SLAs)
Work independently and with minimal supervision
Be responsive, reliable and able to prioritize tasks efficiently
Adhere to NOAA 5006 change, configuration, and security guidelines
Support standard and ad-hoc security update requests
Qualification
Required
2+ experience working in an IT Service Desk
Highly responsive to customer needs
Knowledgeable support of MS Windows 10/11 based laptops, desktops and Microsoft Active Directory
Ensure a high level of customer satisfaction (CS) and positive customer experience (CX)
Preferred
Experience with VPN's
Experience using ITSM Ticketing tools (e.g. ServiceNow or similar ticketing systems to manage and track incidents)
Basic knowledge of ITIL, Service Desk metrics/SLAs, and mobile device support
CompTIA Certificate (A+)
Benefits
PTO including paid parental, military, and bereavement leave
Eleven (11) paid Federal holidays, five of which are floating holidays (as designated by the company’s holiday schedule each year)
Health and Dental Insurance (including 100% employer paid premiums for employee coverage under the HDHP health plan)
Life Insurance, STD/LTD term disability coverage, with employer paid premiums
401 (k) plan with a match that is 100% vested after you complete two years of service
FSA/DFSA/HSA flexible benefit plans
Annual Tuition & Professional Development Reimbursement benefit
Company
Alpha Omega
Alpha Omega delivers mission-focused solutions to ensure our nation’s continued global leadership.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Gautam Ijoor
President/CEO & Founder
Recent News
Washington Technology
2025-12-13
Washington Technology
2025-08-01
Washington Technology
2025-03-26
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