Hazel Health · 1 month ago
Network Operations Manager
United States
Full-time
Remote
Mid, Senior Level
$100K/yr - $125K/yr
4+ years expHazel Health is a digital mental health organization focused on delivering high-quality support to children and families. The Network Operations Manager will optimize the provider network, ensuring effective workforce planning and scheduling to meet the demand for care services.
EducationHealth Care
Responsibilities
Monitor, forecast, and report on provider capacity, utilization, and availability across care lines, states, expertise and partnership
Maintain and continuously refine workforce models that align provider supply with forecasted demand
Identify and address utilization gaps, under-capacity, and over-capacity trends
Ensure accurate and timely updates to provider schedules and availability data
Develop processes and tools that improve accuracy, efficiency, and automation within scheduling and capacity management systems
Collaborate with Product and Data teams to improve internal dashboards, analytics, and system integrations related to workforce optimization
Identify and implement opportunities for process automation and operational scale (e.g., via Healthie, Salesforce, or internal scheduling platforms)
Partner with cross-functional stakeholders to define and track key metrics such as time-to-care, provider utilization %, and appointment fill rates
Support development and rollout of workforce planning frameworks, scheduling policies, and data hygiene protocols
Partner with Talent Acquisition and Clinical Ops to forecast hiring needs based on demand and utilization trends
Work with Clinical Leadership and People teams to ensure capacity models account for provider onboarding and time off trends
Collaborate with Customer Experience and Product to improve family scheduling workflows and optimize system throughput
Qualification
Required
4–6 years of experience in workforce management, network operations, or healthcare operations
Proven track record managing workforce capacity and utilization in a multi-state, multi-disciplinary environment
Strong analytical skills and experience building dashboards or capacity models using Excel/Google Sheets or BI tools (e.g., Metabase, Sigma)
Familiarity with healthcare EHR and scheduling systems (e.g., Healthie, Athena, Salesforce) and data management best practices
Exceptional attention to detail and ability to thrive in a fast-paced, scaling startup environment
Collaborative, proactive, and solution-oriented approach to problem-solving
Preferred
Experience in digital health or behavioral health strongly preferred
Benefits
401k match
Healthcare coverage
Paid time off
Stock options
A broad range of other benefits and perks
Company
Hazel Health
Hazel Health is a healthcare company that improves the health and well-being of students by increasing access to healthcare.
201-500 employees
H1B Sponsorship
Hazel Health has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2022 (1)
Funding
Current Stage
Growth StageTotal Funding
$119.5M2025-06-10Series Unknown· $34.5M
2022-10-27Series C· $51.5M
2021-07-01Series C
Leadership Team
Jeannie Lee Chen
Chief Clinical Operations Officer
Recent News
Behavioral Health Business
2025-10-25
Behavioral Health Business
2025-10-19
Behavioral Health Business
2025-10-16
Company data provided by crunchbase