Apply on Employer Site

Albert and Mackenzie · 1 month ago

Client Services Specialist

United States

Full-time

Remote

Mid Level

$70K/yr - $80K/yr

3+ years exp

Albert & Mackenzie is a well-established workers’ compensation defense law firm in California, recognized as a Great Place to Work. They are seeking a dynamic Client Services & Networking Specialist to manage client relationships and drive business development through strategic networking.

FinanceInsuranceLegal

Comp. & Benefits

Responsibilities

Represent the firm at industry events, conferences, and networking functions

Understand client goals and ensure the firm’s services align with their expectations

Build and maintain relationships with referral sources, current and potential clients

Collaborate with marketing and attorneys to identify and pursue new business opportunities

Coordinate with attorneys, claims professionals, and internal departments to deliver timely, high-quality service

Monitor client satisfaction, identify improvement opportunities, and help implement solutions

Address and resolve client concerns and complaints professionally and proactively

Facilitate trainings, file reviews and other account management duties as necessary

Occasional travel will be required for client meetings and events

Qualification

Claims adjuster experienceWorkers' compensation knowledgeCustomer service experienceClient relationsMicrosoft Excel proficiencyMicrosoft Word proficiencyNetworking skillsAccount managementMultitasking abilityCommunication skillsInterpersonal skillsProblem-solving abilitiesOrganization skillsTime management