SPS · 22 hours ago
Office Services Specialist (On-Call)
Dallas, TX
Full-time
Onsite
New Grad, Entry Level
0+ years expSPS is an award-winning, globally recognized company known for integrating Intelligent Automation into its services. The Field Support Specialist provides exceptional office and mail services in a floating capacity, assisting with various office functions and ensuring a high level of customer service. This role requires flexibility and adaptability as it involves working at different client sites as needed.
ConsultingDocument ManagementHuman ResourcesOutsourcing
Responsibilities
Provides 5-star customer service to all employees (in all forms of communication)
Answers all calls and provides an exceptional customer service experience for all incoming/outgoing visitors
Assists with light facilities duties as needed, such as but not limited to assisting customers in opening troubleshooting tickets, helping order supplies, stock kitchens/service areas with supplies
Receives inbound mail/packages and sorts incoming mail and inputs into chain of custody software package
Manages outgoing mail/package transactions
Performs duties associated with shipping and receiving of materials
Notifies employees upon receipt of inbound deliveries
Distributes mail/packages to company personnel
Assists with office moves
Assists with copy/print orders and/or monitoring the copy/print equipment for satisfactory functionality
May be asked to help set up/ take down conference rooms for meetings/events
Proactively seeks out additional work during downtime
Builds professional relationships with customers and other teams
Maintains professionalism and composure when interacting with all employees
Trains back-up and providing guidance on policies and procedures
Determines what additional support is needed when handling sensitive inquiries
Provides exceptional customer service to client
Provides reception or concierge (front of office) coverage as needed
Qualification
Required
High School Diploma (or equivalent) required
Ability to work assigned work hours determined by the manager
Excellent organizational and time management skills
Analytical abilities and aptitude in problem-solving
Superb written and verbal communication skills
Current knowledge or ability to learn computer-based systems required for functions of position
Required to maintain an overall professional appearance and attitude
Adhere to all policies and procedures required
Strong verbal and written communication skills
Excellent customer service skills
PC skills MS Office Suite experience
Ability to handle multiple tasks simultaneously
Good organizational skills
Working knowledge of MFD equipment
Requires knowledge and understanding of shipping/receiving procedures and ability to comprehend instructions
Possesses the ability to work independently and is capable of completing projects
Ability to determine the correct method and packing material as well as validate packing slips for the accuracy of incoming and outgoing materials
Ability to work flexible schedule and hours
Preferred
6+ months prior work experience preferred
Benefits
Medical
Dental
Vision
HCFSA
DCFSA
HSA
Commuter Transit and Parking
Supplemental Life Insurance
Accident Insurance
Critical Illness
Hospital Indemnity
Legal Program
Identify Theft Protection
Pet Discounts
Pet Insurance
Group Home and Auto Insurance
EAP
Short Term Disability
Life Insurance
Education Discounts
401k w/ matching
Entertainment Discounts
Paid Time Off
Company
SPS
SPS provides an end-to-end portfolio of document and business process services, processes, data, and technology services.
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
Dan Moscatiello
Chief Executive Officer
Ralf Schulz
Chief Financial Officer
Recent News
2025-09-12
Company data provided by crunchbase