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Capital One · 1 month ago

Principal Production Support Specialist - Core Platforms

Riverwoods, IL

Full-time

Onsite

Senior Level, Lead/Staff

$133K/yr - $152K/yr

6+ years exp

Capital One is a financial services company seeking a Principal Production Support Specialist for their Core Platforms team. This role is critical in supporting the operational health of the global payment network and involves managing strategic relationships, assessing operational gaps, and providing strategic solutions.

BankingCredit CardsFinanceFinancial Services

Comp. & Benefits

No H1B

Responsibilities

Managing the transaction processing network, including IIN (Issuer Identification Numbers) management

Conducting hands-on data analysis and providing end-to-end business understanding of the payments landscape

Managing client enablement on the network and providing support

Handling compliance issues, enablement, and remediation

Managing settlement disputes and interdependencies between networks

Refining operational procedures and SLAs to ensure full optimization

Identifying gaps and areas for improvement within the operations team

Qualification

Payments industry experienceData analysisSQLExcelGoogle SheetsSAFe certificationBusiness analysisClient servicesOperational proceduresCompliance handlingSettlement disputesTeradata knowledgeSplunk knowledge