Hologic, Inc. · 1 month ago
Connectivity Engineer
United States
Full-time
Hybrid
Entry, Mid Level
$65K/yr - $102K/yrHologic, Inc. is a company focused on providing technical support for healthcare information systems. The Connectivity Engineer role involves delivering high-quality support to customers, documenting case updates, and collaborating with team members to resolve connectivity issues.
BiotechnologyHealth CareHealth DiagnosticsWomen's
Responsibilities
Provide technical support to external customers and internal colleagues, focusing on connectivity and interoperability with healthcare information systems
Perform investigations, troubleshooting, and root cause analysis using diagnostic tools
Deliver consistent, high-quality, and responsive support to customers
Take ownership of escalated cases, provide regular updates, and expedite resolutions
Escalate issues to appropriate expert resources and management as necessary
Document case updates, investigation findings, actions taken, next steps, and resolutions in the CRM system (Salesforce/H1)
Follow established support processes to ensure compliance with quality and regulatory requirements
Collaborate with team members and partner with customers to investigate and resolve problems
Dispatch Field Service Engineers for work that cannot be done remotely, providing specific guidance on actions needed
Refer to the shared Knowledge Base for problem resolution and improved understanding
Maintain and improve product knowledge through training and on-the-job learning
Ensure quality performance and customer satisfaction for connectivity projects
Build in-depth knowledge of products, focusing on interoperability and networking
Communicate product reliability issues and provide improvement suggestions
Identify opportunities for continuous improvement and maintain proficiency in relevant technologies
Contribute content and assist in maintaining the shared knowledge base
Participate in technical conversations during customer meetings
Adhere to and support the Quality Policy as well as all Quality System procedures and guidelines
Able to work flexible work schedules as required for staff coverage during customer and staff operating hours
Occasional travel may be necessary (10%)
Perform other duties and projects as assigned, to meet company and department objectives
Qualification
Required
Ability to work under minimal supervision from home office
Organization and Time Management
Detail Oriented
Written and Verbal Communication skills
Customer Service and Interpersonal Relations
Intermediate Computer and Technology Literacy
Analytical Assessment and Problem Solving
Knowledge of network technologies (e.g., TCP/IP) and remote access tools (e.g., VPN, Remote Desktop)
Understanding of Medical Imaging Technology, DICOM, HL7, RIS/LIS, and PACS systems
Preferred
A four-year degree in a related technical discipline is preferred
Associate of Science degree in electronics or a related technical discipline in addition to an equivalent blend of education and experience is acceptable
Benefits
Medical and dental insurance
ESPP
401(k) plan
Vacation
Sick leave and holidays
Parental leave
Wellness program
Many more
Company
Hologic, Inc.
We’re an innovative medical technology company whose purpose is to enable healthier lives everywhere, every day.
Founded in 1985
5001-10000 employees
H1B Sponsorship
Hologic, Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (31)
2024 (20)
2023 (15)
2022 (32)
2021 (20)
2020 (14)
Funding
Current Stage
Public CompanyTotal Funding
$2.87B2025-10-21Private Equity
2025-10-21Acquired
2025-07-15Post Ipo Debt· $2.42B
Leadership Team
Stephen MacMillan
Chairman President & CEO
Karen Harrington
Director Scientific Affairs
Recent News
2026-01-08
Company data provided by crunchbase