MotherDuck · 1 month ago
Technical Support Engineer
Seattle
Full-time
Hybrid
Mid Level
$110K/yr - $150K/yrMotherDuck is a company on a mission to make data warehousing fun and frictionless for developers and data practitioners. They are seeking a highly motivated Support Engineer to help customers resolve technical challenges and ensure a seamless user experience with MotherDuck's data platform solutions.
AnalyticsDatabaseMachine LearningSoftware
Responsibilities
SQL Expertise: Use SQL to query, troubleshoot, and optimize database performance, providing insights and resolutions to customer data-related issues
Technical Troubleshooting: Diagnose, analyze, and resolve complex customer issues related to our software, database, and networking environments
Customer Support: Provide exceptional support to MotherDuck customers by understanding their challenges, effectively communicating solutions, and ensuring issues are resolved promptly
Networking Knowledge: Assist customers in identifying and troubleshooting network-related issues, including connectivity problems, configurations, and protocols
Data Engineering Understanding: Collaborate with internal teams and customers to troubleshoot data pipelines, ETL processes, and integrations with data platforms
Incident Management: Manage technical incidents from initial reporting through to resolution, ensuring proper documentation and communication at each step
Collaboration: Work closely with the engineering, product, and customer success teams to ensure customer issues are properly prioritized and resolved
Knowledge Base Contribution: Contribute to internal and external documentation, including FAQs, troubleshooting guides, and best practices to enhance customer self-service
Continuous Improvement: Identify opportunities for process improvements to increase the efficiency and effectiveness of the support function
Qualification
Required
Experience as a Support Engineer or similar role
Excellent communication skills with a customer-first mindset, able to explain complex technical issues to non-technical users with patience and clarity
Demonstrated ability to write, understand, and optimize SQL queries to troubleshoot and resolve database issues
Proven ability to identify, diagnose, and resolve technical issues with a high level of customer empathy
Solid understanding of networking protocols, IP addressing, DNS, and general networking concepts
Analytical mindset with a focus on identifying root causes and preventing future issues
Collaborative attitude, able to work across teams to solve customer challenges efficiently
Preferred
Bachelor's degree in Computer Science, Information Systems, Informatics, a related field preferred or equivalent professional experience
Familiarity with databases (e.g., MySQL, PostgreSQL) and data engineering concepts (ETL pipelines, data warehousing)
Familiarity with scripting languages (Python, NodeJS, Java) to automate troubleshooting tasks
Experience with data engineering tools like dbt, Airflow, Spark or similar platforms
Experience with support ticketing systems, remote troubleshooting tools, and monitoring platforms
Benefits
Top-notch healthcare coverage – 100% paid medical, dental, and vision for employees, plus 80% coverage for dependents (because we care about your whole nest).
Flexible PTO – take the time you need to recharge, explore, or just have a lazy day by the pond.
401k plan – because even ducks need to plan for the future.
Legendary company events – we bring the whole flock together twice a year for unforgettable summits in fun locations, plus 1-2 team gatherings a year to keep our bonds strong.
Hybrid work environment – Spend three days a week in the office collaborating with the flock, and work from wherever you’re most productive the rest of the time—whether that’s your home office, a coffee shop, or a peaceful lakeside retreat.
Company
MotherDuck
MotherDuck provides data infrastructure and analytics for both small and big data.
Founded in 2022
51-200 employees
H1B Sponsorship
MotherDuck has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (1)
2022 (1)
Funding
Current Stage
Growth StageTotal Funding
$100MKey Investors
FelicisAndreessen HorowitzRedpoint
2023-09-20Series B· $52.5M
2022-11-15Series A· $35M
2022-11-15Seed· $12.5M
Leadership Team
Valentino Tereshko
Co-Founder & Vice President Of Produck Management
Recent News
2025-06-01
Company data provided by crunchbase