AirOps · 2 hours ago
Technical Support Engineer
NYC Metro Area
Full-time
Hybrid
Entry, Mid Level
2+ years expAirOps is the first end-to-end content engineering platform built for the AI era, currently experiencing hyper-growth. The Technical Support Engineer will maintain and optimize workflows for high-value customers and provide expert technical support to ensure successful use of the platform.
Artificial Intelligence (AI)Business DevelopmentDeveloper APIsDeveloper ToolsProductivity Tools
Responsibilities
Proactive workflow maintenance
Perform workflow reviews across your book of business
Audit, update, and migrate workflows to latest model versions and best practices
Work closely with Solutions Architects to ensure customers have the most up-to-date workflows and coordinate migrations when new models and features ship
Communicate recommended changes, timelines, and expected impact with customers
Technical support excellence
Troubleshoot complex workflow issues
Guide customers building on AirOps with best-practice architecture
Qualification
Required
2–4 years in Support Engineering, Solution Engineering, Technical Account Management, Product, BizOps, or Analytics at a high-growth startup
Proven track record running complex, multi-threaded customer programs in hybrid environments
Hands-on experience with LLMs and AI techniques, including prompt engineering and retrieval
Strong troubleshooting skills across APIs, data flows, and workflow orchestration
Comfort with workflow automation tools like Zapier
Analytical rigor with the ability to diagnose patterns and quantify impact
Excellent project management using tools like Linear, Airtable, and Asana
Clear, concise written and verbal communication
Customer empathy and curiosity — you listen deeply, uncover root causes, and advocate for customer outcomes
Benefits
Equity in a fast-growing startup
Competitive benefits package tailored to your location
Flexible time off policy
Parental Leave
A fun-loving and (just a bit) nerdy team that loves to move fast!
Company
AirOps
AirOps enables businesses to build AI-powered content workflows combining multiple language models with brand data for scalable growth.
51-200 employees
H1B Sponsorship
AirOps has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
Funding
Current Stage
Growth StageTotal Funding
$62.5MKey Investors
GreylockUnusual VenturesWing Venture Capital
2025-11-10Series B· $40M
2024-10-02Series A· $15.5M
2023-04-26Seed· $7M
Leadership Team
Alex Halliday
Founder and CEO
Matt Hammel
Co-founder and COO
Recent News
Destination CRM
2026-02-07
Business Wire
2026-02-05
2026-02-03
Company data provided by crunchbase