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Nordic Global · 10 hours ago

Application Analyst II - Epic Beacon

United States

Full-time

Remote

Mid, Senior Level

5+ years exp

Nordic Global is focused on making a difference in the healthcare landscape, and they are seeking an Application Analyst II to provide advanced support for clinical and business applications. The role involves managing support requests, documentation, and vendor relationships while ensuring high-level customer service.

Information ServicesInformation Technology

Responsibilities

Respond to application support requests and incidents within defined SLAs, ensuring high-level customer service and communication

Manage application and team documentation through proper document management lifecycles

Maintain and expand relationships with software vendors, ensuring application teams receive top-tier support

Plan and execute application upgrades, ensuring applications stay patched for security vulnerabilities

Achieve necessary certifications and continue professional development

Participate in and lead smaller analyst-led projects, taking on basic project management tasks such as scheduling calls, coordinating with team members, tracking follow-ups and communicating project status

Gain proficiency in clinically integrated hospital and physician office workflows (both clinical and business)

Participate in the development and routine maintenance of detailed architecture documentation including system diagrams, and documentation of system dependency maps, integrations, and other critical components as needed to comply with disaster recovery, security, and operational requirements

Participate in the entire application lifecycle to include implementations, upgrades, and eventual decommissioning and data archiving

Work well independently, requesting help only when needed. Escalate appropriately after completing due diligence/proper investigation

Qualification

Healthcare IT experienceITIL service managementApplication support managementAnalytical thinkingProblem-solving skillsCustomer service abilitiesCommunicationTeam collaborationIndependent work

Required

Bachelor's degree in Information Technology, Engineering, Healthcare Informatics, Computer Sciences, or a related field (relevant education and/or 8+ years' industry experience)

5 years' experience in healthcare IT or equivalent IT application analyst position with degree requirement

Proven analytical thinking and problem-solving skills

Experience in executing ITIL-aligned service management processes, including Incident, Request, and Change Management

Excellent communication and customer service abilities

Experience in managing application support and documentation

Ability to work collaboratively in a team-oriented environment and independently