Capital Health (US) · 13 hours ago
IT Field Analyst 2
Trenton, NJ
Full-time
Onsite
Mid Level
$28.70/hr - $41.70/hrCapital Health is the region's leader in providing progressive, quality patient care with significant investments in advanced technology. The IT Field Analyst 2 provides on-site advanced technical support, resolves various IT-related issues, and leads hardware and software rollouts while mentoring junior analysts.
BiotechnologyHealthcareHealth CareMedicalOncology
Responsibilities
Leads the deployment of new IT systems and applications, ensuring successful implementation across departments
Coordinates and executes hardware and software rollouts, including imaging, configuration, and site readiness
Collaborates with project managers, infrastructure, and application teams to plan and support implementation timelines
Conducts technical assessments and site audits to prepare for new system installations
Provides on-site support during go-live events, addressing system and user issues in real time
Assists with end user onboarding and training during new system deployments
Documents implementation procedures and lessons learned to support continuous improvement
Handles escalated telecom issues, including VoIP phone failures, call routing problems, and network-related voice quality issues
Works alongside IT infrastructure and security teams to improve IT support processes
Mentors IT Field Analyst 1 staff, providing guidance on troubleshooting best practices
Qualification
Required
On-site advanced technical support experience
Experience resolving hardware, software, networking, telecom, and enterprise application issues
Experience leading and supporting hardware and software rollouts
Experience contributing to enterprise-wide infrastructure initiatives
Mentoring experience with junior analysts
Tier 2 on-site technical support experience for IT-related issues
Experience with critical enterprise applications
Ability to lead the deployment of new IT systems and applications
Experience coordinating and executing hardware and software rollouts, including imaging, configuration, and site readiness
Collaboration experience with project managers, infrastructure, and application teams
Experience conducting technical assessments and site audits
On-site support experience during go-live events
Experience assisting with end user onboarding and training
Documentation skills for implementation procedures and lessons learned
Experience handling escalated telecom issues, including VoIP phone failures and call routing problems
Experience working alongside IT infrastructure and security teams
Mentoring experience with IT Field Analyst 1 staff
Benefits
Medical Plan
Prescription drug coverage & In-House Employee Pharmacy
Dental Plan
Vision Plan
Flexible Spending Account (FSA)
Healthcare FSA
Dependent Care FSA
Retirement Savings and Investment Plan
Basic Group Term Life and Accidental Death & Dismemberment (AD&D) Insurance
Supplemental Group Term Life & Accidental Death & Dismemberment Insurance
Disability Benefits – Long Term Disability (LTD)
Disability Benefits – Short Term Disability (STD)
Employee Assistance Program
Commuter Transit
Commuter Parking
Supplemental Life Insurance
Voluntary Life Spouse
Voluntary Life Employee
Voluntary Life Child
Voluntary Legal Services
Voluntary Accident, Critical Illness and Hospital Indemnity Insurance
Voluntary Identity Theft Insurance
Voluntary Pet Insurance
Paid Time-Off Program
Company
Capital Health (US)
Capital Health is the region’s leader in providing progressive, quality patient care with significant investments in our exceptional physicians, nurses and staff, as well as advanced technology.
Founded in 1998
1001-5000 employees
H1B Sponsorship
Capital Health (US) has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2024 (1)
2023 (1)
2020 (1)
Funding
Current Stage
Late StageTotal Funding
$1MKey Investors
Bank of America
2023-05-03Grant· $0.5M
2022-10-13Grant· $0.5M
Leadership Team
Arlene Walsh
Chief Operating Officer
Stephen Miller, JD
Sr. Vice President, Chief Legal Officer
Recent News
The Philadelphia Inquirer
2025-09-02
Company data provided by crunchbase