Shields Group Search ยท 4 hours ago
Customer Success Manager
New York, NY
Full-time
Onsite
Mid Level
$95K/yr - $150K/yr
4+ years expShields Group Search is supporting a fast growing Series A startup that is building the next generation operating system for a large and essential legacy industry. They are hiring a Client Success Manager to own customer relationships, champion the client perspective, and help build a world class success motion from the ground up.
Staffing & Recruiting
Hiring Manager
Thomas Shields
Responsibilities
Serve as a product expert and trusted advisor for users and key stakeholders
Partner with Leadership, Sales, Implementation, and Engineering to surface insights and influence product direction
Manage the client success section of the CRM and ticketing systems
Drive proactive outreach to improve user experience, product adoption, and account growth
Use data to identify trends, reduce churn, and optimize client engagement
Manage escalations with urgency and strong communication
Help develop scalable client success playbooks and operational systems
Qualification
Required
4 plus years of experience in customer success, account management, or tech sales
You deliver exceptional client experiences and enjoy building strong relationships
You are proactive, confident on calls and video, and calm under pressure
You can juggle multiple priorities in a fast paced setting
Preferred
Startup environments
B2B SaaS
construction tech or other legacy industries
hands on client implementations
comfort with technical products and commercial workflows
Benefits
Medical
Dental
Vision
Free lunches and dinners
Company
Shields Group Search
Shields Group Search specializes in serving early stage VC and PE backed companies.
2-10 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase