Hixwood ยท 1 month ago
Customer Service Representative (Stanley, WI)
Stanley,WI,US
Full-time
Onsite
Entry Level
1+ years expHixwood Metal is the premier source for agricultural and building supply needs, serving West Central Wisconsin since 1998. The Customer Service Representative will provide exceptional customer service, manage walk-in guests, and offer phone and email support as part of a successful sales team.
Building MaterialConstructionManufacturing
Responsibilities
Greet walk-in customers with a smile and evaluate their needs
Direct customers to an inside sales representative or other appropriate employee
Print customer pick-up paperwork
Keep the counter area clean and well merchandised
Become acquainted and proficient with post frame and shed construction methods
Become acquainted and proficient with our price book
Become acquainted and proficient with our various product lines
Become acquainted and proficient with our lead tracking software
Invoice customers for building materials
Process sales orders and payments using our Point-of-Sale system
Complete basic quotes
Other duties as assigned
Qualification
Required
Regular and predictable attendance is an essential job function
Great customer service skills are a must!
Have excellent communication and interpersonal skills with a positive attitude
Outstanding organizational skills with the ability to multi-task
Ability to work with little supervision and track multiple processes in a fast-paced environment
Building materials experience is a plus
Strong problem-solving skills and the ability to exercise sound judgement and make decisions
Need to be independent, self-motivated and a team player
Must have mathematical skills commensurate with position
Detail oriented
Experience with Office Productivity Tools (Word, Excel, PowerPoint, Outlook)
High school diploma or GED
Must be able to lift at least 25 lbs
Walking, standing, sitting for long periods, climbing, squatting, bending, lifting, and kneeling are all required physical aspects of the job
Preferred
Previous experience in the construction industry is preferred
1 year previous customer service experience preferred
Benefits
401(k)
Health insurance
Dental insurance
Vision insurance
Health savings account
Paid time off
Holiday pay
AFLAC
Voluntary life insurance
Voluntary disability insurances
Company
Hixwood
Hixwood manufactures and provides durable post-frame kits and building materials and also provides support for the same.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase