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Avocado Green Brands · 1 month ago

Retail Brand Experience Assistant Store Manager (Georgetown, DC)

Washington, DC

Full-time

Onsite

Entry, Mid Level

$24/hr - $26.75/hr

1+ years exp

Avocado Green Brands is a mission-driven lifestyle and eco-luxury brand focused on sustainability and customer experience. They are seeking a Retail Brand Experience Assistant Store Manager to lead the team in providing exceptional guest experiences, manage operations, and uphold the company's high standards of environmental and social responsibility.

E-CommerceManufacturingRetail

Responsibilities

Assume responsibility of management duties in absence of a store manager

Lead by example for your team by cultivating an exceptional guest experience, working alongside the team while providing in-the-moment coaching and feedback on a regular basis

Train and ensure the whole team is well-versed in all products and processes

Lead by example in KPIs / OKRs around sales goals

Provide continual evaluation and feedback of the team by collaborating with store managers in preparing and administering performance reviews for employee improvement

Monitor quality assurance to create and maintain SOPs (Standard Operating Procedures)

Suggest methods to improve operations, efficiency, and service

Assist with managing your employees schedules, hours, vacations, etc

Participate in company initiatives and concept projects

Assist guests with resolving customer experience issues and provide an exceptional customer experience unlike any other in our industry!

Collaborate with teams such as customer experience, production, and logistics in order to maintain a low return rate

Provide the best customer service in the world!

Assist in managing the overall atmosphere of our Experience Center

Attend community events and meetings when necessary to represent the store and the Avocado brand

Assist managing inventory of sellable products across all channels

Champion our brand's values and be willing to promote the retail experience in your community

Assist with maintaining the overall condition of the retail and office space

Ensure the operations of the store are in working order and follow up with correct services for repairs or maintenance

Limit shrink (negative cost) of products and peripherals

Ability to lift 200 lbs. and be on your feet all day

Engage in digital sales activities, including conducting sales and service through chats, phones, and virtual appointments

Perform daily workload of responding to customers who have questions or need assistance in a variety of areas — product information, order updates, issue resolution, escalations, etc

Qualification

Retail management experienceCustomer service excellenceMac proficiencyGoogle Suite proficiencyEntrepreneurial spiritPassion for sustainabilityTraining experienceTeam player

Required

Minimum of 1 year of retail or equivalent experience - store management or assistant management experience (e.g. at least keyholder) and experience managing and training store employees is a plus

Must be comfortable taking phone and video appointments

Someone invested in creating a balanced and healthy environment for staff and guests

A team player who actively contributes to the team in order to complete tasks, meet goals or manage projects

An entrepreneurial spirit to elevate your specific location

Desire towards ongoing self-improvement and professional development

Shows passion towards our brand's values of healthy living, environmental awareness, and social responsibility