Gotham Technology Group ยท 1 day ago
Desktop Support Specialist
New York, NY
Contract
Onsite
Entry, Mid LevelGotham Technology Group is seeking an IT Support Specialist with experience in desktop and server troubleshooting. The role involves managing user accounts, providing hardware support, and assisting both on-site and remote users with various technical issues.
Information ServicesInformation Technology
Hiring Manager
Autumn Ortenzi
Responsibilities
Create, manage, and administer user accounts
Add or remove users and computers from groups
Update account attributes as needed
Provide support for Adobe software, including troubleshooting PDF issues (opening, editing, merging, deleting)
Troubleshoot and resolve issues with Microsoft 365 apps, including Excel, Word, PowerPoint, Teams, and Outlook (desktop and mobile versions)
Resolve cache mode and other configuration issues in Outlook
Assist with troubleshooting browser issues in Chrome, Firefox, and Edge
Review system logs in Event Viewer to investigate app crashes, blue screens, or other errors
Build, image, and profile new PCs and laptops
Install and swap RAM, video cards, and other hardware components in desktop computers
Troubleshoot and support Zoom meetings, including conference room setup and virtual collaboration tools
Replace printer toners, rollers, and troubleshoot printer jams
Support Apple iPhone issues and troubleshoot scanning problems with Fujitsu and Konica scanners
Perform hardware moves, PC/monitor swaps, and other related tasks
Configure and maintain Cisco phones, including adding/removing lines and setting up new user profiles
Troubleshoot issues with headsets, handsets, and other communication equipment
Assist remote users with connectivity issues, including VPN and RDP troubleshooting on both Mac and PC
Troubleshoot issues with Big-Edge F5 VPN and other remote access technologies
Qualification
Required
Bachelor's degree in Computer Science, Information Technology, or a related field
Strong experience with Active Directory management (user accounts, groups, and attributes)
Proficiency in troubleshooting common desktop apps (Adobe, Microsoft 365) and web browsers (Chrome, Firefox, Edge)
Experience with hardware management and troubleshooting (PCs, laptops, printers, phones)
Knowledge of remote access tools and VPN technologies (Big-Edge F5, RDP)
Familiarity with phone system administration (Cisco, etc.)
Excellent communication and problem-solving skills
Preferred
Experience with Zoom and Cisco Spark Kits for virtual collaboration and conference room setups
Familiarity with Apple iPhone troubleshooting
Knowledge of Event Viewer for log analysis
Ability to troubleshoot and configure devices for remote access
Company
Gotham Technology Group
Gotham Technology Group is a provider of guidance and direction to IT professionals.
Founded in 2001
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Ira Silverman
CEO
Recent News
2023-12-28
Company data provided by crunchbase