PSI Services LLC · 1 month ago
Account Manager - CA Resident
United States
Full-time
Remote
Mid Level
$90K/yr - $90K/yrPSI Services LLC is a company focused on fostering an environment where people feel they belong and can thrive. The Account Manager for California will manage and grow a portfolio of clients, ensuring service delivery meets contract scopes while acting as a key liaison between clients and internal teams.
ConsultingEducationHigher Education
Responsibilities
Build relationships to understand the client's senior stakeholder initiatives as a partner, not a vendor
Foster a positive client relationship by overseeing client requests, addressing issues, resolving escalations and providing appropriate and professional internal communications
Ensure contractual commitments and service level agreements are being met
Retain and grow contract renewals
Promote company image, product and thought leadership
Meet and exceed sales objectives for new business and retention
Conduct ongoing status calls and account reviews delivering ROI and insights to the client
Utilize project management skills to establish deliverables and ensure that all commitments are met on-time and within budget
Be accountable for maintaining, reporting and measuring data through Salesforce, Jira and other internal systems. Must become prolific in PSI systems and processes
Work closely with Operations and other internal support teams to drive problem resolution and improvements that affect the test taker experience
Act as a resource to California and Regional TCA’s when program related questions arise during testing
Qualification
Required
Bachelor's degree or related work experience may be considered
Proven ability to adapt and pivot to changes as part of an evolving product set
Strong previous experience in Account Management or Program Management
Proven ability to negotiate and to drive conversations with C-level contacts (CEO, CMO, CIO, CFO, Department Directors, etc.)
Experience of working within a technology company, or other high-growth culture
Experience of researching and performing executive presentations
Influencing through sound business judgment, a proven ability to negotiate with others, and a proven track record of leading data-driven conversations
Benefits
Retirement Benefits: 401(k), pension, or country-specific retirement plans with employer contributions
Generous Time Off: Enhanced paid time off/annual leave policies
Health & Wellbeing Coverage: Medical insurance tailored to your region, plus: US: Dental, vision, life, and short-term disability insurance
Flexible Spending Accounts (US)
Employee Assistance Program (EAP): Confidential support whenever you need it
Work-Life Balance: We understand life happens outside of work, and we fully support flexibility
Wellness Culture: Regular global wellness initiatives to help you stay healthy and inspired
Future Planning: Tools and support to help you grow personally and professionally
Giving Back: Enjoy a Volunteer Day each year and opportunities to support our communities and industry
Company
PSI Services LLC
PSI has over 70 years of experience providing worldwide testing solutions to corporations, federal and state government agencies, professional associations, certifying bodies and leading academic institutions.
Founded in 1946
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2024-01-26Acquired
Leadership Team
Janet Garcia
President
Recent News
Corridor Business Journal
2025-10-31
2025-10-24
Research and Markets
2025-07-23
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