Hard Rock Casino Rockford · 1 month ago
HOST - SPORTSBOOK
Rockford, IL
Full-time
Onsite
New Grad, Entry LevelHard Rock Casino Rockford is seeking a HOST for their Sportsbook. The role involves enhancing the player experience by providing professional assistance related to the Retail and Online Sportsbook and its products, while ensuring customer satisfaction and compliance with gaming regulations.
Gambling & Casinos
Responsibilities
Record wager requests from patrons and input them into the wagering system
Manage a cash drawer for taking wagers and making payouts and reconcile this drawer
Commit to detecting and advising customers at risk of potential responsible gaming issues
Effectively communicate T’s & C’s to customers regarding wagering rules, policies and promotional campaigns
Promote and educate patrons on the availability of all sports related products and wager types
Execute best business practices per company guidelines via Phone, Email and Live chat
Validate and verify player documentation in accordance with company guidelines
Review customers’ financial transaction history to answer questions on required documents
Review customers’ game player history to answer questions on payouts and rules
Proactively contact players based on real time monitoring of events
Participate in our outbound sales program as time allows
Qualification
Required
High School diploma or equivalent required
Must obtain and maintain all licenses / certifications per Federal, State, and Illinois Gaming Board
Must successfully pass background check
Must be twenty-one (21) years of age
Must be able to work holidays and weekends, as well as flexible shifts
Preferred
Experience in the casino environment with knowledge of online and/or brick and mortar casino and sports book operations a plus
Sports wagering terminology a plus
Company
Hard Rock Casino Rockford
Hard Rock Casino Rockford takes the stage as the city's newest attraction.
Founded in 2021
501-1000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase