High Companies · 1 month ago
Area Community Manager
Lancaster, PA
Full-time
Onsite
Senior Level
5+ years expHigh Companies is a real estate management firm dedicated to creating environments where businesses and communities thrive. The Area Community Manager will oversee the operations of assigned properties, ensuring financial efficiency and compliance while leading a team of property managers and staff.
ConstructionReal Estate
Responsibilities
Review financial and variance reports on monthly and quarterly basis and implement timely correction measures, as necessary
Review vacancy reports; monitor resident files, supervise provision of a variety of additional analytical/statistical reports on the operations, program compliance, owner compliance and other activities to ensure desired occupancy levels and return on investment. Report regularly to VP of property management & SVP Residential
Work collaboratively with property management team and accounting to prepare annual operating and capital improvement budgets and long-term management plans for all properties and ensure timely completion and submission of financial reports in accordance with HREG strategic plan
Review, interpret, and apply applicable laws and regulations, and company policies and procedures. Responsible for compliance with Fair Housing, Non-Discrimination and housing legislation
Ensure lease agreements are up to date, and provisions are enforced with each resident
Negotiate vendor contracts and other contracts in accordance with established criteria to protect the company’s interest
Implement an effective financial strategy, including budgeting, cost control, forecasted expenditures and revenue improvements, oversee the development of yearly operating budgets/forecasts
Oversee risk management; ensure monthly property walkthrough inspections are completed and findings are documented
Develop and maintain property management systems, including policies and procedures
Ensure coordination of property operations, including building maintenance, rehabilitation work, general repairs and capital projects
Responsible for ensuring all property managers understand, monitor and are approving and properly coding all of the expenses for each property
Responsible for taking care of all escalated resident complaints and responding to emergencies
Responsible for overseeing responses to and following up with all emergency situations at each property and if needed, coordinating with insurance adjusters and overseeing the management of any claim process. Ensure appropriate corporate associates/partners remain informed
Conduct weekly calls on revenue management, monthly reviews, including financial reviews, open work orders, aged delinquency, site inspections, resident file review and lender requirements
Lead recruitment, selection, and evaluation of property management staff
Supervise, mentor, and develop property managers to uphold company standards in operations, maintenance, and leasing
Oversee property maintenance and ensure safety compliance, including audits and training
Facilitate ongoing team development through coaching, hands-on training, and specialized seminars. Oversee compliance with Grace Hill and High’s brainer training
Promote cross-departmental collaboration and team engagement
Set and monitor property performance goals aligned with industry benchmarks
Support organizational planning and optimize use of management software
Collaborate with community managers to create and manage site-specific business and marketing plans
Prepare departmental reports and represent the team on relevant committees and boards
Stay current on industry standards, legislation, and best practices
Qualification
Required
Minimum 5 years of experience in a training and/or development role, expertise in a fast-paced work environment preferably in the property management industry
Minimum of 5 years of experience working on site in a community manager role
Experience and/or strong knowledge of operations, property financial statements, budgeting and forecasting and revenue management
Experience in developing a training curriculum
IREM certification
NAA certification
Preferred
Bachelor's degree from a four-year college or university or equivalent experience preferred
Prior portfolio experience a plus
Company
High Companies
High Companies helps customers achieve their sustainability and environmental objectives.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Nevin Cooley
CEO (retired)
Bret Hoffmaster
Senior HR Business Partner
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