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Veritas Veterinary Partners · 10 hours ago

Client Care Representative

10140 W 44th Ave, Wheat Ridge, CO 80033

Full-time

Hybrid

New Grad, Entry Level

$18/hr - $23/hr

Veritas Veterinary Partners is dedicated to providing exceptional veterinary care and fostering a collaborative environment. The Client Care Representative will welcome clients, manage medical records, and ensure high-quality service during appointments and inquiries.

Health CareVeterinary

No H1B

Responsibilities

Welcome our clients in a friendly, helpful, and compassionate manner

Prepare and review documents and medical records accurately and completely

Educate and advise clients regarding Wheat Ridge Animal Hospital services and practices

Process appointments, emergencies, and client requests while ensuring the highest quality of care and satisfaction for our clients at all times

Process admissions and discharges accurately; schedule follow up appointments as necessary

Process invoices and payments accurately

Update and maintain client/pet records and files in accordance with Wheat Ridge Animal Hospital legal requirements

Assist with other administrative duties such as scanning, faxing, emailing, for example

Qualification

Veterinary industry experienceCustomer service skillsComputer proficiencyOrganizational skillsMultitasking abilityProfessional appearanceCommunication skillsAttention to detailTeamwork

Required

Experience working within the veterinary industry; customer service background, enrollment in veterinary program, or other animal industry experience accepted as well

Cultivate a positive atmosphere, demonstrate a friendly and courteous attitude with all coworkers throughout the hospital to maintain a cohesive work team

Maintain excellent communication skills to ensure professionalism and effectiveness in all interactions with clients and coworkers throughout the hospital

Must have the ability to multitask, prioritize, and delegate

Demonstrate proficiency in computer skills

Must be organized and detail oriented to ensure efficiency and accuracy in all transactions

Able work in high stress situations and exercise good judgment as needed

Present a neat, well-groomed appearance