Avaya · 1 week ago
Cloud Solution Consultant
Arkansas, United States
Full-time
Hybrid
Senior Level
5+ years expAvaya is an enterprise software leader that helps the world’s largest organizations and government agencies forge unbreakable connections. The Cloud Solutions Consultant will guide customers through the deployment and configuration of cloud-based Contact Center solutions, leveraging technical expertise and consultative skills to enhance customer experience and operational efficiency.
Cloud ComputingElectronicsInformation ServicesInformation TechnologySmall and Medium BusinessesSoftwareTelecommunicationsWireless
No H1B
Responsibilities
Customer Consultation & Design: Lead consultation sessions with customers to understand their business requirements, operational workflows, and strategic objectives for their Contact Center environment
Solution Deployment & Configuration: Execute the end-to-end deployment and meticulous configuration of Avaya Cloud Contact Center solutions, ensuring alignment with design specifications and best practices
Workflow Optimization: Design, create, and implement advanced Contact Center workflows, utilizing features such as call routing, and omnichannel interactions to maximize efficiency and customer experience
Technology Integration: Oversee the integration of various communication technologies, specifically focusing on SIP trunking and SMS gateways, within the cloud Contact Center framework
AI Implementation: Advise on and configure emerging technologies, including Artificial Intelligence (AI) and Natural Language Understanding (NLU) capabilities, to enhance customer self-service and agent assistance
Performance Analytics: Define and validate reporting requirements, leveraging a deep understanding of analytics to ensure accurate performance monitoring and actionable insights. This includes preparing data for and utilizing tools like Power BI
Documentation & Training: Produce comprehensive technical documentation, including design documents, configuration guides, and operational procedures. Provide knowledge transfer and training to customer teams
Qualification
Required
Proven, in-depth experience in Contact Center consultation, solution design, and deployment within an enterprise environment
Direct experience deploying and configuring Avaya Cloud Contact Center solutions (e.g., Avaya Experience Platform (AXP))
Strong working knowledge of SIP (Session Initiation Protocol) and SMS messaging integration
Expert ability to design, implement, and optimize complex Contact Center call and interaction flows
A strong understanding of Contact Center key performance indicators (KPIs) and a deep, practical knowledge of data visualization and reporting tools, particularly Power BI
Practical experience with or strong conceptual knowledge of applying AI and machine learning to customer experience solutions
Excellent verbal and written English communication skills, suitable for detailed technical documentation, professional presentations, and executive-level consulting
5 - 8 Years of Experience
Bachelor degree or equivalent experience
Company
Avaya
Avaya provides business communications and collaboration systems, applications, and services.
5001-10000 employees
Funding
Current Stage
Public CompanyTotal Funding
$700M2022-06-27Post Ipo Debt· $600M
2018-01-17IPO
2002-12-24Series Unknown· $100M
Leadership Team
Eric Rossman
VP Partners and Alliances
John Graybill
Director of Product Management
Recent News
2026-01-16
2026-01-12
Company data provided by crunchbase