Clerri ยท 1 month ago
Enterprise Customer Success Representative
Chesterbrook, PA
Full-time
Onsite
Entry Level
1+ years expClerri is a leading Care Membership Platform for dental practices, dedicated to improving access to care. The Enterprise Customer Success Representative will maximize platform utilization across client locations, convert dormant locations to active status, and ensure rapid adoption of the platform through training and support.
DentalInformation TechnologySoftware
No H1B
Responsibilities
Proactively manage a queue of non-selling (dormant) Enterprise locations, identifying barriers to adoption (technical, training, or operational), and executing specialized engagement plans to convert them to active selling status
Manage the post-launch phase for newly onboarded DSO locations, ensuring site managers and staff are fully trained and integrated with our platform to guarantee rapid and complete adoption
Act as the primary subject matter expert, delivering virtual or in-person training sessions (individual and group) focused on driving core usage, maximizing system configuration, and accelerating time-to-value (TTV)
Monitor location-level usage data (e.g., login frequency, feature utilization, initial sales) to proactively identify locations at risk of going dormant and intervene with targeted support
Qualification
Required
1+ years of experience in a customer-facing role focused on product adoption, technical support, training, or customer onboarding for a software product
Demonstrated expertise in delivering product training to small or large groups, both virtually and in-person
Exceptional problem-solving skills and the ability to triage operational and technical issues effectively
Excellent communication skills and an empathetic approach to training users with varying levels of technical proficiency
Strong multitasking and organizational abilities to manage a high volume of location-level engagements
Self-motivated, detail-oriented, and collaborative
Legally authorized to work permanently in the US without employer sponsorship
Bachelor's degree in anything
Preferred
Experience or familiarity with the Dental Field or working with operational staff within multi-site organizations like DSOs
Experience in the dental industry, specifically understanding practice workflows and staff responsibilities (Office Managers, Hygienists, etc.)
Familiarity with using Salesforce or similar CRM platforms to track user activity, training sessions, and activation milestones
Benefits
Health
401k match
Wellness
Disability
Employee discounts
Flexible PTO
Compassionate leave
More
Company
Clerri
Clerri provides cloud software for dental membership plans, supporting plan design, enrollment, renewals, and administration for practices.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase