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Lightfully Behavioral Health · 2 days ago

Program Manager (Adult Outpatient Program)

Santa Barbara, California, United States

Full-time

Onsite

Mid, Senior Level

$71K/yr - $89K/yr

2+ years exp

Lightfully Behavioral Health is a growing leader in mental health treatment providing high-quality, evidence-based treatment and innovative, compassionate care. The Program Manager manages the operations of a specific program, including facilities management, direct care staffing, milieu management, client scheduling, and regulatory compliance.

Health CareMental Health

Responsibilities

Upholds and maintains the Company mission, and values (called the Lightfully “Shining Commitments”)

Provides supervision, support, and coaching to Client Care Technicians and Program Coordinators. Other management activities include (but are not limited to):

Interviewing, hiring, goal development, onboarding, and ensuring continuous training requirements and compliance items are met

1:1 and team meetings to discuss successes, challenges, new projects, innovations, company changes, etc

Timely coaching and disciplinary action (delivery and documentation), as needed

Completing performance reviews for employees within company-designated timeframes

Scheduling to census

Maintain employees’ timecards in the payroll system, ensuring the correct hours are accounted for, overtime is managed, and time-off requests are promptly addressed

Oversees operational aspect of assigned program(s)

Participates in managing vendor relationships and services

Coordinates client admissions/transitions into the program and discharges/transitions out of the program, working closely with the Director of Clinical Operations, Admissions department, and other Lightfully program leaders

Provides orientation and support for new clients as they join and adjust to the milieu

Works with team to find new ways to staff efficiently, optimize staff strengths, and ensure the highest level of client care

Reviews Perception of Care results and make revisions/suggestions to program offerings, as needed

Ensures that incident reports are completed and addressed with Director of Clinical Operations and, VP of PHP/IOP Operations, and Director of Care Compliance

Upholds client confidentiality and maintains professional boundaries, demeanor, dress, and interaction with clients, family members, visitors, and coworkers

Works closely with the Director of Care Compliance to ensure an environment of safety and compliance, including off-site apartments (where applicable)

Performs other duties, as assigned

Qualification

Program managementSupervisory experienceCrisis managementMicrosoft OfficeElectronic medical recordsBilingual (English/Spanish)CommunicationOrganizational skillsTime managementConfidentiality

Required

Bachelor's degree in Psychology, Social Work, or any other major which includes at least 24 semester college units in one or more of the following subject areas: Psychology, Social Work, Sociology, Behavioral Sciences, Psychiatric Nursing

2+ years full-time work experience in a community program that serves clients who have a mental illness

Such experience must be in the direct provision of services to clients, of which one (1) year must be in the position of supervising direct care staff

As an alternative to the Bachelor's Degree and experience required above, a total of four (4) years of experience in a community program providing direct services to persons with mental disabilities, of which one (1) year must be in the position of supervising direct care staff, and graduation from high school of possession of a GED may be substituted