Manager, IT Support jobs in United States
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Faire · 1 month ago

Manager, IT Support

positionSan Francisco, CA
timeFull-time
remoteHybrid
seniorityMid, Senior Level
money$155K/yr - $213K/yr
date7+ years exp

Faire is an online wholesale marketplace that empowers independent retailers by leveraging technology and data. The Manager, IT Support will lead a global IT Support team, ensuring operational excellence and continuous improvement in service delivery across multiple locations.

E-CommerceMarketplaceRetailRetail TechnologyWholesale
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Comp. & Benefits
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H1B Sponsor Likelynote

Responsibilities

Lead and coach a global IT Support team across four offices, building alignment, accountability, and a shared sense of purpose
Develop and track key metrics and SLAs, building and using dashboards to measure success and identify opportunities for improvement
Drive operational excellence by designing scalable processes and playbooks that ensure consistent service worldwide
Promote automation and efficiency, leveraging modern tools to reduce manual effort and improve responsiveness
Collaborate with IT Leadership on global initiatives that enhance employee experience and streamline IT operations
Serve as a hands-on leader, assisting with complex escalations and ensuring long-term, root-cause solutions
Foster a culture of continuous improvement, where the team uses feedback and data to evolve how we work
Partner cross-functionally with teams like Workplace, People Ops, and Engineering to deliver a seamless technology experience for all Faire employees

Qualification

IT Support experienceManaging global operationsMetricsSLAsMac environmentsSaaS applicationsCollaboration toolsCoaching teamsProcess improvementEmpathy in leadershipCommunication skills

Required

7+ years of IT Support experience, with 3+ years managing or leading teams
Proven success managing global or multi-site IT operations in a fast-paced environment
Demonstrated ability to build and manage metrics, SLAs, and dashboards that drive accountability and performance
Experience coaching, developing, and motivating teams through clear goals and measurable outcomes
Strong understanding of Mac environments, SaaS applications, and collaboration tools (Google Workspace, Atlassian, Zoom, Slack, etc.)
A forward-thinking mindset with enthusiasm for improving processes and implementing automation
Excellent communication skills and the ability to lead with empathy and influence across time zones

Benefits

Equity
Benefits

Company

Faire

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Faire is a marketplace and wholesale platform that helps retailers find and buy wholesale merchandise for their stores.
dateFounded in 2017
location
San Francisco, California, USA
people-size1001-5000 employees
web-link
https://www.faire.com

H1B Sponsorship

Faire has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (19)
2024 (8)
2023 (14)
2022 (26)
2021 (9)
2020 (4)

Funding

Current Stage
Late Stage
Total Funding
$1.71B
Key Investors
WCM Investment ManagementShopifySequoia Capital
2025-11-17Secondary Market
2023-09-27Corporate Round
2022-05-10Series G· $416M

Leadership Team

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Max Rhodes
Co-founder and CEO
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Daniele Perito
Board Member & Co-Founder
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Recent News

Digital Commerce 360
CPGIO adds five retail marketplaces as brand partners
2025-12-31
PR Newswire
CPGIO Expands Digital Retail Footprint with Strategic Marketplace Launches Across Nordstrom, Chewy, Lowe's, Faire, and Best Buy
2025-12-30
Digital Commerce 360
B2B marketplace Faire reaches $5.2 billion valuation
2025-12-07
Company data provided by crunchbase