BNY · 1 day ago
Director, Program and Project Management Manager
Berwyn, PA
Full-time
Onsite
Director/Executive
15+ years expBNY is a leading global financial services company that influences nearly 20% of the world’s investible assets. They are seeking a Director, Program and Project Management Manager who will collaborate with teams to enhance client solutions, lead requirements gathering, and ensure effective communication between client-facing teams and software engineering.
Financial Services
Responsibilities
Collaborate with onboarding and client service teams to understand client challenges and identify opportunities for enhanced solutions
Lead the requirements-gathering process, working closely with clients and internal teams to create detailed and actionable solution designs
Develop, manage, and maintain high-quality documentation, such as actionable and testable Statements of Work (SOWs), client-facing standard solution guides, and internal customization directories
Act as the primary liaison between client-facing teams and software engineering, ensuring clarity and alignment throughout the solution delivery process
Proactively identify inefficiencies in current processes and lead initiatives to improve workflows, tools, and methodologies
Investigate and resolve unexpected behaviors in client-specific solutions, collaborating with software engineers to ensure timely resolutions
Analyze large, complex datasets to troubleshoot issues, answer client inquiries, and identify opportunities for innovation
Mentor and guide junior analysts, fostering skill development and knowledge sharing across the team
Partner with project management to accurately estimate tasks, scope solutions, and set realistic delivery timelines
Stay informed of industry trends and advancements to drive innovative solutions that align with client needs and market demands
Qualification
Required
Bachelor's degree or the equivalent combination of education and experience is required
15+ years of experience in business systems analysis, including requirement elicitation, data analysis, and solution design
Expertise in modern software tools and platforms used in investment management
Strong client relationship management skills and a consultative approach to problem-solving
Proven leadership experience, including mentoring, process improvement, and team collaboration
Strong understanding of SQL and experience with business intelligence tools for querying and analyzing data
Comprehensive knowledge of the investment management industry, including familiarity with market trends, challenges, and opportunities
Exceptional communication and organizational skills, with a clear, concise writing and speaking style
Demonstrated ability to lead by example, driving a culture of excellence, accountability, and continuous improvement
Preferred
Understanding of software development lifecycles, methodologies (e.g., Agile, Waterfall), and best practices
Experience directly managing or supervising teams within a technical or analytical capacity
A track record of implementing and managing process improvements to enhance team efficiency and client satisfaction
Benefits
Highly competitive compensation
Benefits
Wellbeing programs
Generous paid leaves
Paid volunteer time
Company
BNY
We help make money work for the world — managing it, moving it and keeping it safe.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Brian A. Ruane
CEO Government Securities Services & Global Client Management
Chris Kearns
CEO, Depositary Receipts
Recent News
PR Newswire
2024-11-01
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