ZoomInfo · 1 day ago
Director of Salesforce Engineering, Customer Experience and Platform Operations
Waltham, MA
Full-time
Onsite
Director/Executive
$190K/yr - $299K/yr
10+ years expZoomInfo is a dynamic company focused on accelerating careers and empowering employees. They are seeking a Director of Salesforce Engineering to lead the strategy and development of systems that enhance customer support and success, while also managing the Salesforce ecosystem for optimal integration and performance.
AnalyticsInformation ServicesLead GenerationMarketing
Hiring Manager
Varun Chandavarkar
Responsibilities
Own the end-to-end architecture and development of platforms that power our post-sale experience, including Salesforce Service Cloud and Gainsight
Drive improvements in case management, ticket routing, escalation processes, customer onboarding, and proactive health monitoring
Build scalable, secure integrations between Salesforce, Gainsight, and the broader SaaS ecosystem using APIs and integration tools
Build and lead a high-performing team of engineers and admins focused on Salesforce development, integration, and operations
Own the Platform Operations to enable architecture and technical roadmap across Sales Cloud, Service Cloud, CPQ, Experience Cloud, and other Salesforce products
Ensure our Salesforce platform is scalable, performant, and aligned to business goals across sales, marketing, support, and operations
Lead a team of engineers and administrators focused on support and success technology
Implement engineering best practices including code quality standards, agile planning, and DevOps/CI-CD workflows
Champion and manage DevOps for Salesforce using Copado, including version control, automated testing, release management, and environment strategy
Foster a high-performance, inclusive team culture centered on collaboration, innovation, and continuous learning
Oversee the integration of Salesforce with internal systems and external platforms via Boomi (or equivalent middleware/iPaaS), ensuring smooth data flows and reliable business processes
Work cross-functionally with RevOps, Post Sales Business teams, Finance, Product, and IT leaders to understand requirements and translate them into scalable technical solutions
Collaborate with the data team to enable reporting, analytics, and data governance across Salesforce and connected systems
Guide the platform's growth through streamlining platform operations and release management for the organization
Foster a collaborative, high-ownership team culture grounded in continuous improvement, innovation, and learning
Mentor and coach team members on Salesforce best practices, architecture, and leadership development
Identify and address gaps in skills, process, or tooling to accelerate team impact
Qualification
Required
10+ years of experience in software engineering, with 5+ years of hands-on leadership in Salesforce platform development and operations
Deep understanding of Salesforce architecture and custom development (Apex, LWC, SOQL, Flows)
Proven experience implementing and managing Copado or other Salesforce DevOps tools for version control, CI/CD, and release pipelines
Strong experience with Boomi or similar integration platforms (Mulesoft, Workato, etc.), including integration design, monitoring, and error handling
Track record of leading Salesforce implementations and supporting GTM functions in a fast-paced SaaS environment
Solid grasp of data architecture, governance, and compliance (GDPR, SOX, etc.)
Strong communication and stakeholder management skills; ability to align technical solutions with strategic business objectives
Preferred
Salesforce certifications (e.g., Application Architect, System Architect, Platform Developer II) strongly preferred
Salesforce certifications (e.g., Service Cloud Consultant, Experience cloud consultant)
Familiarity with customer success KPIs such as NPS, churn risk, adoption metrics, and expansion forecasting
Experience supporting knowledge bases, self-service portals, in-app chat, or AI-powered support tooling
Background in post-merger org consolidation or multi-cloud Salesforce environments
Understanding of product-led growth strategies and usage-based billing models
Benefits
Comprehensive benefits
Holistic mind, body and lifestyle programs designed for overall well-being
Company
ZoomInfo
ZoomInfo offers a platform for accessing business contact information, company profiles, and sales intelligence tools.
1001-5000 employees
H1B Sponsorship
ZoomInfo has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (62)
2024 (67)
2023 (51)
2022 (115)
2021 (81)
2020 (10)
Funding
Current Stage
Public CompanyTotal Funding
$8.55MKey Investors
TA AssociatesVenrock
2024-04-01Post Ipo Equity· $1.55M
2020-06-04IPO
2019-02-04Acquired
Leadership Team
Henry Schuck
CEO and Founder
Filip Popovic
Chief Technology Officer
Recent News
Venrock
2025-12-31
Company data provided by crunchbase