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University of Maryland Medical System · 1 month ago

Case Management Coordinator, (CHW Certified)

Linthicum Heights, MD

Full-time

Onsite

Entry Level

$23.70/hr - $33.19/hr

2+ years exp

The University of Maryland Medical System (UMMS) is an academic health system focused on delivering high-quality care and innovation. The Case Management Coordinator is responsible for identifying member gaps in care, coordinating referrals, and addressing social determinants of health while working closely with the Interdisciplinary Care Team.

Hospital & Health Care

Responsibilities

Contact members by phone, mail and/or in person to educate them about their health care needs, gaps in care and the importance of closing those gaps

Execute tasks for effective care coordination to improve patient care such (e.g., schedule follow-up visits and labs/tests, communicate with providers and case managers, and facilitate referrals and utilization, etc.)

Prepare documents and various materials, responds to correspondence and telephone inquiries, maintains filing systems, and prepares basic statistical data and reports

Utilize various reports and data bases to assign cases to members of the care team

Assist with health screenings and assessments and supports patient education related to social and health needs

Provide scripted education/coaching and distribute health education materials (utilizing department approved resources) to patients and family members, as needed

Screen patient using validated tools such as high-risk screeners, social determinants of health and PHQ 2-9

Identify members who could benefit from case management and make appropriate referrals to the CM Program

Conduct Transition of Care phone call to patients experiencing a transition along a care continuum such as post Emergency Department /hospital discharge, or post-acute care

Work with the Interdisciplinary Care Team to provide support services and coordination of care activities to a defined population (e.g., post discharge phone calls, outreach phone calls to moderate and rising risk patients for screening into services, wellness checks, and education and follow up on care plan goals, etc.)

Provide education regarding scheduling routine wellness and screening appointments

Adhere to standard volume of follow-ups, communicated productivity metrics, including length of call, length of answer time, and the number of calls taken or delivered to achieve first call resolution on every call

Perform data entry in accordance with quality standards, including appropriate documentation and communication in accordance with compliance and regulatory requirements

Manage a high-volume of inbound or outbound communication verifying and/or securing primary care visits, insurance coverage, etc

Document the patient medical record and/or care management application

Maintain HIPAA standards and ensure confidentiality of protected health information

Perform other duties as assigned

Qualification

Care management experienceCommunity Health Work certificationSocial determinantsMedical terminology knowledgeCustomer service skillsMicrosoft Office SuiteEffective communicationCritical thinkingOrganizational skillsTeamwork

Required

High School Diploma

Minimum two (2) years' experience in care management, coaching or community health work

Minimum two (2) years' experience working in a client service environment

Certification in Community Health Work, Medical Assistant, Pharmacy Technician, or related health field, or the ability to obtain within one (1) year of start date

Valid driver's license and reliable transportation (may be required to use personal vehicle for offsite visits)

Working knowledge of basic medical terminology and concepts used in care management

Working knowledge of population, demographics, assets, and needs

Working knowledge of chronic health conditions and associated self-care

Working knowledge of social determinants of health disparities

Working knowledge of applicable federal, state, and local laws, rules, and regulations (e.g., HIPPA)

Ability to educate members regarding community resources

Ability to think critically and follow a plan of care

Advanced customer service skills

Proficient documentation skills to maintain client records

Ability to analyze, compare, contrast, and validate work with keen attention to detail

Effective interviewing, listening, and coaching skills

Demonstrated resourcefulness, with ability to anticipate needs, prioritize responsibilities and take initiative

Effective skill to influence, negotiate and persuade to reach agreeable exchange and positive outcomes

Effective analytical, critical thinking, planning, organizational, and problem-solving skills

Ability to communicate effectively in person, by phone, and by email

Ability to work independently and as part of a team

Advanced verbal, written and interpersonal communication skills

Advanced skill in the use of Microsoft Office Suite (e.g., Outlook, Word, Excel, PowerPoint)

Preferred

Associate degree in a healthcare related field preferred

Benefits

Review the 2025-2026 UMMS Benefits Guide

Company

University of Maryland Medical System

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The University of Maryland Medical System (UMMS) was created in 1984 when the state-owned University Hospital became a private, nonprofit organization.

Founded in 1984

Baltimore, MD, US

10001+ employees