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CodeWeavers · 1 month ago

Tech Support Manager [On-Site, Saint Paul, MN]

St Paul, MN

Full-time

Onsite

Mid, Senior Level

CodeWeavers is looking to add a Support Manager to guide their support team. In this role, you will lead the team that helps users run Windows apps on macOS and Linux, while also collaborating with other departments to improve customer experience.

Software

H1B Sponsor Likely

Hiring Manager

Jana Schmid

Responsibilities

Build, mentor and manage our Tech Support team

Work with the team to provide exceptional customer service

Create, track and apply performance metrics to guide improvements

Communicate with other department leads to coordinate strategic initiatives

Support customers by responding to tickets and/or phone calls

Learn how CrossOver and Wine work

Contribute to our knowledge base and user guides

Collaborate with your team, balancing workloads and sharing insights

Stay curious and keep learning, there’s always more to know

Qualification

Management experienceTech support experienceMacOS proficiencyLinux proficiencyWriting skillsLeadership storiesCommand line troubleshootingCuriosityAdaptabilityTeam mindset

Required

Management experience

Leadership stories that demonstrate your ability to guide and grow a team

Experience in tech support or a customer-facing technical role

Strong writing skills that are friendly, clear and technically sound

Comfort using macOS, Linux and troubleshooting from the command line

Willingness to ask questions and explore unfamiliar problems

Adaptability when priorities change and tasks stack up

A team mindset with a willingness to share knowledge and ask for help

A local address with the ability to work on-site in St. Paul

Preferred

Familiarity with Windows or Linux

Working knowledge of the command line

Passion for Free and Open-Source Software

Company

CodeWeavers

CodeWeavers is the worldwide leader of Wine development.

Founded in 1996

Minnesota City, Minnesota, USA

51-200 employees

https://www.codeweavers.com

H1B Sponsorship

CodeWeavers has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2023 (2)