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PharmaCann Inc · 2 days ago

Front of House Supervisor

North Aurora, IL

Full-time

Onsite

Entry, Mid Level

$22/hr - $22/hr

2+ years exp

PharmaCann, Inc. owns and operates best-in-class production facilities and retail dispensaries for cannabis-based products. The Supervisor, Front of House is responsible for driving high customer experience standards, leading a world-class customer service program, and ensuring smooth day-to-day operations of the store team.

Health CareMedical

Responsibilities

Drive high customer experience standards, to include a customer-oriented culture and industry leading customer engagement through sales training and product knowledge

Lead a world-class customer service program to drive repeat business through strong local community networking, and customer data capture

Work closely with Managers and Supervisors to exceed sales volume and KPI goals

Partner with cross-divisional managers to ensure adequate staffing is scheduled and payroll goals are met

Comply and audit cash procedures as it pertains to preparing deposits and daily cash reconciliation

Directly supervise the check-in/camera assigned team to ensure acceptable standards are maintained for the overall safety and upkeep of the dispensary

Uphold company standards for merchandise presentation and ensure menu availability is current

Deliver results and strategic direction by ensuring day-to-day operations run smoothly through the store team

Communicate, work closely, and successfully collaborate with Managers and Supervisors to achieve the organization’s goals

Support the implementation of operational policies, standards, and procedures for retail staff

Ensure staff within all divisions of responsibility have a thorough understanding of our corporate processes, SOPs, and assist with providing education in areas that need to be addressed

Train employees in expected customer experience and hospitality standards using appropriate tools such as customer loyalty, customer satisfaction surveys and key KPI’s

Maintain a training calendar and ensure associate onboarding and new hire training is complete

Ensure continuous training and development with team members through training curriculums that results in consistency across all stores

Lead by example and coach team members on performance. Partner with Managers regarding employee poor performance and violation of company and compliance policies

This role may be required to assist with other duties as assigned as well as in other functions of the operation including but not limited to: call center, inventory, delivery acceptance, outreach, security, delivery, and visual merchandising

Projects a positive image of the organization to employees, customers, industry, and community

Embodies the culture, values, and tenets of PharmaCann and full support of our purpose, goal, and key objectives

Qualification

Store leadership experienceCustomer service experienceGoogleMicrosoft OfficeRetail technology knowledgeBusiness acumenSense of urgencyConsulting skillsGlobalCultural awarenessRelationship managementPerformance managementPersonal effectivenessTime managementDetail oriented

Required

Minimum 21 years of age (or per state regulations)

Minimum 2 years' experience in a customer service related field

Skilled in Google and/or Microsoft Office Suite

Knowledge of retail technology platforms and systems

Ability to communicate proficiently both verbally and in written format

Excellent Time Management

Detail Oriented

Sense of Urgency

Consulting Skills

Global and Cultural Awareness

Conduct all interactions with a high ethical standard

Proven ability leading teams

Relationship Management

Performance Management

Personal Effectiveness/Credibility

Valid Driver's License and ability to successfully pass a Motor Vehicle background check (where applicable)

Pass a comprehensive background check that includes a criminal history, and obtain and maintain state agent requirements

Preferred

Bachelor's Degree in business, operations management, or a related field

Store leadership experience

Company

PharmaCann Inc

PharmaCann, founded in 2014, is one of the country’s largest vertically integrated cannabis companies, providing safe, reliable, top-quality cannabis products to improve people’s lives.

Founded in 2014

Oak Park, Illinois, USA

51-200 employees