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Broadview Federal Credit Union · 4 weeks ago

Member Service Representative (Call Center) $20/hr.

Albany, NY

Full-time

Hybrid

New Grad, Entry Level

$20/hr - $20/hr

Broadview Federal Credit Union is a company that values its employees, members, and community. The Member Service Representative (MSR) will provide consultative service to members over the phone, resolve issues, and educate them on credit union products while ensuring compliance with policies and regulations.

CreditEducationFinanceFinancial Services

Responsibilities

Handle member inquires of moderate to advanced complexity with a goal of first call resolution and limited escalation by leveraging departmental tools and taking call types such as online banking, loan inquiries, stop payments, debit card issues, credit card inquiries, ACH transactions

Provide accurate information about products, services, and promotions

Process financial transactions on member’s accounts in an efficient and effective manner

Review, qualify, open and close deposit accounts and ATM/debit cards and submit disputes

Process credit card payments, transfers, fees, and all related tasks accurately

Decision fee-refunds within defined relationship parameters and authority thresholds

Act as a member advocate and handle difficult conversations with professionalism and courtesy

Resolve member’s concerns while ensuring regulatory compliance

Stay updated on product knowledge and company policies