Optimizely · 22 hours ago
Onboarding Solutions Architect
Austin, TX
Full-time
Hybrid
Mid, Senior Level
3+ years expOptimizely is a company that focuses on customer success, and they are seeking an Onboarding Solutions Architect to ensure the successful technical deployment of their products. This role involves working closely with customers and partners, guiding them through technical implementations, and providing ongoing support to drive value and adoption.
ContentData ManagementMarketingSoftware
Responsibilities
Leads the technical track for product onboarding and associated services
Guides customers and partners through the successful technical delivery of a range of product and services based on their goals and requirements
Communicate product knowledge and concepts clearly and concisely as required to both technical and non-technical audiences including marketing team members, analysts and developers
Facilitate and deliver in-person and/or remote user training, technical discovery, and design & technical workshops in accordance with designated service offerings
Collaborate actively with internal product & engineering teams to reach the best technical solutions and effective troubleshooting, provide feedback on new features or to discuss gaps and customer specific use cases
Manage multiple simultaneous customer projects, balancing priorities of business objectives, use cases, customer satisfaction, and technical quality while being an advocate for the customer and partners
Ensure clear and timely communication with customers and internal teams alike and adapting the delivery an cadence based on the audience and level or urgency
Maintain an in-depth product knowledge to provide consistent and up to date approaches and recommendations when addressing customers use cases
Responsible for the creation and ongoing maintenance of our internal documentation to support/streamline/accelerate the deployment of the solution
Participate in pre-sales scoping activities to assess integration feasibility or to formulate custom packages when required
Responsible for independently leading the successful deployment of Optimizely products
Act as a subject matter expert throughout the company to support more complex use cases and situations where specific expertise is required
Actively participate during internal meetings sharing your experience and perspective to support the continued growth and alignment of the team
Mentor peers during onboarding on new products, features or key concepts and maintain adequate documentation to support an effective ramp up plan
Participate in recruitment activities through direct interview or supporting the review of technical knowledge via aptitude tests
Qualification
Required
1+ years of experience working with Front-end libraries such as Angular, React, or Vue
2+ years of experience using REST APIs and associated authentication mechanisms
Ability to represent complex architecture designs using different types of diagrams
Proficient working with Github and command line tools
Willingness to learn other development/scripting/querying languages as required
Great communication and presentation skills when working with both technical, non-technical and executive audiences (English verbal and written)
Great problem-solving skills and ability to be flexible in project situations
Great organizational skills
5+ years of experience developing apps/scripts or working with front-end technologies (JavaScript, Next.js, Typescript, HTML and CSS) and a Bachelor's degree in Computer Science
3+ years of experience developing apps/scripts or working with front-end technologies (JavaScript, Next.js, Typescript, HTML and CSS) and a Master's degree in Computer Science
Company
Optimizely
Optimizely is a digital experience platform for unlocking digital potential, content, commerce, and optimization.
1001-5000 employees
H1B Sponsorship
Optimizely has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2022 (2)
2021 (4)
2020 (5)
Funding
Current Stage
Late StageTotal Funding
$1.35BKey Investors
Golub CapitalGoldman Sachs Growth EquityBridge Bank
2024-12-05Debt Financing· $1.1B
2020-09-03Acquired
2019-06-18Series D· $50M
Leadership Team
Tara Corey
Senior Vice President Marketing
Jon Greene
VP Sales, Manufacturing & Distribution | B2B SaaS Digital Experience & Ecommerce
Recent News
Andreessen Horowitz
2025-12-29
2025-12-29
Company data provided by crunchbase