CoinTracker · 2 months ago
Seasonal Customer Support Contractor (United States & Canada)
United States
Full-time, Contract
Remote
New Grad, Entry Level
$55/hr - $69/hrCoinTracker makes cryptocurrency portfolio tracking and tax compliance simple. The role involves providing extraordinary support to customers during tax season and resolving support tickets while maintaining a high customer satisfaction score.
BlockchainComplianceCryptocurrencyFinancial ServicesFinTechSoftware
No H1B
Responsibilities
Work directly with users, and on a wider range of complex tasks that contribute to the team's goals, resolving an average of 40 support tickets each week with exceptional quality
Maintain a customer satisfaction (CSAT) score of at least 85%
Regularly provide valuable feedback based on customer interactions to help identify and address product or process issues
Qualification
Required
US citizen/visa only
Demonstrated ability to drive business impact
Hungry and motivated about making progress towards our mission of Enabling everyone in the world to use crypto with peace of mind
Say what you believe. Do what you say
Able to clearly talk about the details and also zoom out to the bigger picture
Customer Service Fundamentals
Growth Mindset & Problem Solving
Customer First Mindset
Company
CoinTracker
CoinTracker is the gold standard in cryptocurrency portfolio tracking and tax compliance.
Founded in 2017
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$101.62MKey Investors
AccelInitialized CapitalY Combinator
2022-01-27Series A· $100M
2018-04-10Seed· $1.5M
2018-02-15Pre Seed· $0.12M
Leadership Team
Jon Lerner
Co-Founder, CEO
Chandan Lodha
Co-Founder
Recent News
2025-12-03
2025-11-04
Company data provided by crunchbase