Planet DDS ยท 1 day ago
Customer Support Technician I
Atlanta, GA
Full-time
Hybrid
New Grad, Entry Level
0+ years expPlanet DDS is a leading provider of cloud-based solutions for dental businesses. The Customer Support Technician I will ensure a positive customer experience by providing advanced technical support, resolving complex issues, and mentoring junior technicians.
DentalHealth CareSoftware
Hiring Manager
Emily McGowan, PHR
Responsibilities
Provide technical support to customers via various channels, including phone, email, and chat
Troubleshoot and resolve technical issues related to the company's products or services
Collaborate with other teams to address and resolve customer problems effectively
Contribute to the creation and maintenance of a comprehensive knowledge base
Document common issues, resolutions, and best practices for internal and external use
Share insights and findings with the team to enhance overall technical support capabilities
Communicate technical information in a clear and understandable manner to non-technical customers
Ensure timely and accurate updates to customers regarding the status of their technical issues
Identify and address customer concerns, ensuring a positive customer experience
Proactively identify opportunities to improve processes and enhance the overall customer support experience
Collaborate with other departments, including product development and quality assurance, to provide feedback and contribute to product improvement
Qualification
Required
0 - 2+ years of relevant experience in technical support or related field, with a focus on troubleshooting and problems-solving
Bachelor's degree in a relevant field or equivalent work experience
Proficient in using support tools and software
Acquire deep understanding of the company's products or services
Knowledge of relevant technologies, platforms, and systems
Excellent written and verbal communication skills
Ability to convey technical information to non-technical customers
Strong interpersonal skills and the ability to work collaboratively
Benefits
Medical, dental and vision insurance
Health Savings Account
Flexible Spending Accounts
Telehealth
401(k) and 401(k) match
Life and AD&D insurance
Short-Term and Long-Term Disability
FTO or Vacation
Sick Time
Employee Well-Being program
11 paid holidays
Volunteer Time Off
Employee Referral program
Additional perk and voluntary benefit programs
Company
Planet DDS
Planet DDS is the leading provider of cloud-enabled dental practice management and dental imaging software in North America.
201-500 employees
H1B Sponsorship
Planet DDS has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (1)
2021 (1)
Funding
Current Stage
Growth StageTotal Funding
$0.2MKey Investors
Aquiline Capital PartnersLevel Equity Management
2022-06-01Private Equity
2019-08-01Private Equity
2019-07-15Debt Financing
Leadership Team
Michael Huffaker
Chief Revenue Officer (CRO)
Recent News
2026-01-06
Company data provided by crunchbase