Zed Electric · 1 month ago
Service Dispatcher & Customer Service Coordinator
San Diego, CA
Full-time
Onsite
Entry Level
$28/hr - $31/hr
2+ years expZED Electric is a thriving electrical service company based in San Diego, known for their integrity and commitment to excellent customer experiences. They are seeking a highly organized Service Dispatcher & Customer Service Coordinator to manage service requests, dispatch technicians, and ensure seamless customer experiences as part of their daily operations.
Building MaintenanceElectronicsFacilities Support Services
Responsibilities
Professionally answer incoming calls and respond to customer inquiries
Schedule and dispatch service technicians efficiently using ServiceTitan software
Support the Operations Manager with administrative and executive tasks
Communicate with clients, technicians, and vendors with clarity and professionalism
Maintain accurate service records and job notes in software systems
Monitor ongoing service jobs and adjust dispatch as needed throughout the day
Track technician progress and ensure daily job flow
Follow up with customers post-service for feedback or additional scheduling
Support other departments with light office coordination or executive admin tasks
Maintain a calm, can-do attitude in a high-pressure, service-driven environment
Qualification
Required
Highly organized, professional, and adaptable
Ability to handle inbound service requests
Experience in dispatching electricians
Support for executive operations
Ensure seamless customer experiences
Professionally answer incoming calls and respond to customer inquiries
Schedule and dispatch service technicians efficiently using ServiceTitan software
Support the Operations Manager with administrative and executive tasks
Communicate with clients, technicians, and vendors with clarity and professionalism
Maintain accurate service records and job notes in software systems
Monitor ongoing service jobs and adjust dispatch as needed throughout the day
Track technician progress and ensure daily job flow
Follow up with customers post-service for feedback or additional scheduling
Support other departments with light office coordination or executive admin tasks
Maintain a calm, can-do attitude in a high-pressure, service-driven environment
Preferred
2+ years of dispatch, CSR, call center, or executive assistant experience
Background in a trade or service industry (electrical, plumbing, HVAC, etc.) highly preferred
College education preferred
Strong written and verbal communication skills
Highly organized, able to manage competing priorities and multitask
Experience with ServiceTitan or similar field service software a big plus
High sense of urgency, problem-solving ability, and attention to detail
Hospitality mindset — empathetic, patient, and customer-first attitude
Able to thrive in a fast-paced, high-volume environment
Tech-savvy, especially with iPhones, Google Workspace, and scheduling tools
Benefits
Health, Dental, and Vision Insurance
Paid Holidays
PTO and Sick Leave
401(k)
Career development & ongoing training
Opportunity for long-term role and career path in operations or admin leadership
Company
Zed Electric
Zed Electric is an electrical contractor offering residential and commercial electrical services.
2-10 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase