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Silver State Schools Credit Union · 2 months ago

Member Service Representative I (FT) - Cactus

3660 W Cactus Ave, Las Vegas, NV 89141, USA

Full-time

Onsite

New Grad, Entry Level

$18/hr - $18.98/hr

0+ years exp

Silver State Schools Credit Union is committed to providing excellent member service and financial solutions. The Member Service Representative I will assist members with their transactions, resolve account-related issues, and promote credit union products to help members achieve their financial goals.

BankingFinancial ServicesMobile Payments

Responsibilities

Greets and serves members at teller line (or express pod) with their member/potential member related teller type transactional needs

Suggests and explains appropriate deposits, lending, and investment products

Uncovers additional opportunities to expand member's relationship with SSSCU and refers member to internal line of business partners. Directs members to appropriate team member or support department

Processes a variety of financial transactions for members including opening and closing accounts, issuing checks, processing deposits and withdrawals from accounts including IRA'S, filing insurance claims, issuing certificates, drafts, and other negotiable instruments

Responds and researches member inquiries regarding the operation of accounts, access to services, resolving account discrepancies, balancing, and reconciling, adding, or reducing service features on various accounts, and assisting members to make the most effective use of automated services

Meets or exceeds all minimum expectations or goals as established by management

Explains the features and benefits of credit union electronic services. (Debit Card, Voice Response, Online Bill Pay, Online Banking, Direct Deposit, ACH Debit/Credit and Payroll Deduction)

Uncovers opportunities to refer business to other lines of business partners within the credit union such as mortgage solutions, member business solutions, or investment solutions

Performs clerical duties such as photocopying, faxing, processing incoming and outgoing mail and filing

May assists in training new Member Service Representative in financial service transactions and procedures, as related to the job

May perform various duties to provide members Safe Deposit services

Meet and/or exceed minimum expectations/goals as assigned

Follow established credit union policies and procedures, government rules and regulations, and visitor and security guidelines

Perform other duties as assigned

Qualification

Member serviceFinancial transactionsProduct knowledgeSales goalsClerical dutiesComputer skillsCommunication skillsTeamworkProblem-solving

Required

High school diploma or general education degree (GED); and a minimum of 6 months related experience and/or training; or equivalent combination of education and related experience