Teneo · 6 hours ago
IT Service Desk Team Leader
New York, United States
Full-time
Hybrid
Mid, Senior Level
$90K/yr - $115K/yrTeneo is a global CEO advisory firm that partners with clients to solve complex business challenges. The IT Service Desk Team Leader will manage the regional service desk team, drive continual service improvement, and ensure effective delivery of IT services while enhancing the end-user experience.
Business DevelopmentBusiness Information SystemsBusiness IntelligenceConsultingManagement Consulting
Responsibilities
Deliver high-quality, proactive IT assistance to senior leadership, ensuring seamless technology operations for critical meetings, presentations, and decision-making processes. This includes rapid issue resolution, maintaining confidentiality, and anticipating technology needs to enable executives to perform at their best without disruption
Work closely with the Head of Infrastructure to manage and support on-site technology assets such as communications rooms, Wi-Fi networks, servers, and related hardware. Ensure security and reliability of these systems through regular monitoring, preventative maintenance, and swift troubleshooting to minimise downtime and maintain business continuity
Develop and maintain strong relationships with business users to understand their operational needs and ensure IT services are aligned to support those requirements effectively
Provide leadership, coaching, and day-to-day support to the regional service desk team, fostering a culture of service excellence and continuous improvement
Serve as an escalation point for complex technical issues, offering hands-on support when necessary to ensure timely resolution
Oversee the management and resolution of IT service tickets and incidents, ensuring prompt, effective, and customer-focused responses
Collaborate closely with the global service desk function and our outsourced level one support partner to ensure seamless and consistent service delivery across regions
Monitor service desk performance metrics, review reports, and analyse trends to identify opportunities for improvement
Ensure adherence to established incident management policies, processes, and procedures
Lead regional endpoint refresh initiatives and manage the full hardware lifecycle, including deployment, repurposing, and secure disposal
Coordinate IT onboarding activities, including inductions and training for new employees, ensuring a smooth and well-supported start
Work in partnership with the Service Desk Manager and wider IT teams to align regional service desk activities with global standards and strategic objectives
Qualification
Required
Active Directory and Azure Active Directory, including group policy management, identity and access controls, and hybrid environments
ITSM platforms, with hands-on experience in FreshService preferred; familiarity with alternatives like ServiceNow, Jira Service Management, or Cherwell is beneficial
IT asset and inventory management, including hardware lifecycle processes (procurement, deployment, repurposing, and disposal)
Experience liaising with internal clients/managing stakeholders
Preferred
Microsoft 365 administration, including user provisioning, license management, Exchange Online, Teams, SharePoint, and security/compliance configurations
Basic to intermediate networking concepts, including DNS, DHCP, VPN, LAN/WAN, and Wi-Fi troubleshooting
Proficient in managing and troubleshooting Microsoft Teams Rooms and Cisco conferencing hardware, with additional experience or understanding of AV setups for large-scale Town Hall events
Mobile device management (MDM) for iOS and Android using Microsoft Endpoint Manager or similar tools. Endpoint management using tools such as Microsoft Intune and Autopilot
Experience within Professional Services or Financial Services, or an environment with significantly subjected to corporate governance regulations, such as data protection, cybersecurity, etc
Benefits
Flexible time off policy
Medical, dental, and vision coverage
Long-term disability and life insurance
A 401K plan
Commuter benefits
Team events
Snacks
Other perks
Company
Teneo
Teneo is an advisory firm that helps CEOs and companies with strategy, communications, finance, risk, and leadership.
Founded in 2011
1001-5000 employees
H1B Sponsorship
Teneo has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (5)
2023 (2)
2022 (6)
2021 (2)
2020 (2)
Funding
Current Stage
Late StageTotal Funding
$99.97MKey Investors
LGT Capital Partners
2025-08-04Private Equity
2024-10-13Debt Financing· $99.97M
2019-06-07Acquired
Leadership Team
Felix Schoenauer
CEO Germany
Paul Keary
Co-founder and Chief Executive Officer
Recent News
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2025-12-22
2025-11-24
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2025-11-10
Company data provided by crunchbase