NEOGOV · 2 months ago
Communication Supervisor
100 Craig Shaw Memorial Pkwy Lancaster, TX
Full-time
Onsite
Entry, Mid Level
$30.45/hr - $30.45/hr
2+ years expNEOGOV is a company that operates within the public sector, and they are seeking a Communication Supervisor to oversee shift dispatch staff. The role involves scheduling tasks, monitoring data entry, training employees, and ensuring effective communication within emergency services.
GovTechHuman ResourcesInformation TechnologySoftware
Responsibilities
Answers incoming calls by receiving inquiries from the public and from officers for various requests; gathering and providing requested information; answering calls from other agencies requesting assistance; contacting departments; monitoring channels; and dispatching information for service
Assists with the training process of newly employed dispatchers, recommending selections, and preparing training materials
Addressing issues pertaining to policies and procedures
Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems
Qualification
Required
High School Diploma or GED
Must meet the minimum standards for entry level dispatcher and possess a Telecommunicator's license within a minimum of (2) two years' experience as a dispatcher
A valid class C driver's license with a clean driving record is a requirement of this position
Terminal Agency Coordinator
Certified Training Officer Certificate (CTO)
5304 - Dispatcher as a trainer and supervisor
Must be able to follow instructions and lead fellow employees in the completion of work related assignments
The ability to effectively communicate and interact with department personnel and members of the public
Position requires work both at night and on weekends, as this is a 24/7 facility with varying shifts
Must be able to pass extensive background investigation, including drug screen
Benefits
Health care
Paid holidays
Vacation time
Sick leave
Retirement
Longevity
Tuition reimbursement
And more
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
501-1000 employees
H1B Sponsorship
NEOGOV has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (13)
2024 (10)
2023 (10)
2022 (18)
2021 (14)
2020 (16)
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
The Carlyle Group,Warburg PincusWarburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
2025-11-14
Government Technology US
2025-10-31
Company data provided by crunchbase