Claroty · 1 month ago
Senior Salesforce Business Analyst
United States
Full-time
Remote
Senior Level
$130K/yr - $150K/yr
5+ years expClaroty is a leader in cyber-physical systems protection, providing a platform to secure mission-critical infrastructure. The Senior Salesforce Business Analyst will act as a strategic technology partner for various stakeholders, focusing on designing and scaling the GTM technology stack while optimizing processes and ensuring effective communication between U.S. and global teams.
Cyber SecurityInternet of ThingsNetwork SecuritySecurity
Responsibilities
Act as the strategic technology partner for GTM stakeholders
Partner with executive and senior-level leaders across RevOps, Sales, Marketing, Customer Success, and Support to define and align the GTM technology strategy with business goals, ensuring systems and processes directly support pipeline generation, conversion, and expansion
Own end-to-end GTM solution design & delivery
Lead deep-dive discovery sessions, translate complex business requirements into clear functional specifications, and design scalable, intuitive Salesforce- and GTM-stack solutions that support global processes and local business nuances
Serve as the U.S.-based anchor for Business Applications
Act as the primary point of contact for U.S. GTM teams, ensuring tight alignment with the Israel-based Business Applications team through effective asynchronous communication, shared roadmaps, and coordinated releases
Optimize GTM processes and system architecture
Conduct current-state assessments of GTM processes and data flows, identify gaps, dependencies, and friction points, and recommend future-state designs that streamline lead-to-cash, case management, and customer lifecycle workflows
Hands-on Salesforce configuration and enhancement
Configure and enhance Salesforce with a primary focus on Sales Cloud and Service Cloud, including Flows and automation, Case Management, Service Console, Knowledge, and Experience Cloud (Communities), following Salesforce and industry best practices
Drive change management and user adoption
Lead change management activities for new capabilities and enhancements: define release plans, communicate changes to stakeholders, collaborate on enablement materials, and establish adoption and success metrics
Influence and prioritize the GTM technology roadmap
Evaluate business requests, quantify impact, and influence prioritization across the GTM and Business Applications roadmaps; proactively recommend adoption of relevant Salesforce and ecosystem features based on release notes and product innovation
Support integrations across the GTM tech stack
Collaborate on integrations between Salesforce and adjacent GTM tools (e.g., data management, marketing automation, revenue intelligence, customer success platforms, CPQ) to enable a cohesive, data-driven operating model
Establish high-quality documentation and governance
Create and maintain clear solution documentation, process maps, and configuration records; contribute to governance standards that ensure system scalability, data quality, and compliance
Champion data-driven decision-making
Partner with RevOps and Analytics teams to ensure GTM processes and systems support accurate reporting and dashboards, enabling leaders to track performance, identify bottlenecks, and drive continuous improvement
Qualification
Required
5+ years of proven experience in Business Analysis within a technology or SaaS environment, ideally supporting Sales, Marketing, Customer Success, or Support organizations
Deep understanding of GTM business processes, including lead management, opportunity and pipeline management, account and territory planning, customer onboarding, renewals, and support workflows
Demonstrated ability to facilitate and drive requirements sessions at the executive level, synthesize input from diverse stakeholders, and translate it into prioritized, actionable roadmaps
A methodical, problem-solving mindset with a track record of delivering measurable, customer-centric business outcomes through process and system improvements
Global collaboration experience, including comfort working with distributed teams, asynchronous communication, and time-zone overlap with Israel-based colleagues
Excellent communication, stakeholder management, and documentation skills, with the ability to switch between business and technical language as needed
5+ years of progressive, hands-on Salesforce experience, with strong emphasis on Sales Cloud and Service Cloud architecture and configuration
Proven ability to configure and support Salesforce Flows and automation (including complex, multi-step flows)
Proven ability to configure and support Case Management and Service Console functionality
Proven ability to configure and support Knowledge Articles and Experience Cloud (Community/Experience Site) configuration
Familiarity with technologies that integrate into the Salesforce ecosystem (e.g., data management tools, iPaaS solutions, AppExchange products) and experience working with integrated GTM stacks (e.g., Clari, Gainsight, marketing automation platforms, CPQ)
Experience applying business systems analysis skills to other enterprise applications beyond Salesforce, ideally within a GTM or revenue-operations context
Strong understanding of data quality, governance, and security best practices within Salesforce and related systems
Preferred
Salesforce Certifications such as Administrator, Advanced Administrator, Sales Cloud Consultant, or Service Cloud Consultant
Experience working in a high-growth tech / SaaS environment, ideally with rapidly evolving GTM motions and scaling operations
Prior experience in a Business Analyst / Product Owner capacity within a Business Applications, RevOps, or Enterprise Applications team
Benefits
Biannual “ClaroBreak”, a company-wide long weekend shutdown so we can all rest, recharge and spend time with our loved ones.
Biannual performance reviews, feedback sessions, and individual development planning, complemented by professional courses.
Transparency and openness. That’s why we regularly hold company all-hands, town hall meetings, and “Coffee with the CEO” sessions.
Special accommodations are available upon request in all selection phases.
Company
Claroty
Claroty is a cybersecurity firm that provides products and solutions to protect infrastructure and industrial networks from cyber threats.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
$740MKey Investors
Delta-v CapitalTemasek HoldingsBessemer Venture Partners
2024-06-04Series Unknown
2024-03-06Series Unknown· $100M
2021-12-08Series E· $400M
Leadership Team
Yaniv Vardi
Chief Executive Officer
Tim Mackie
Global Vice President, Worldwide Channels and Alliances
Recent News
2026-01-11
Company data provided by crunchbase