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Houston Housing Authority · 3 months ago

Director of Public Housing Operations

Houston Housing Authority, Houston, TX, US

Full-time

Onsite

Director/Executive

15+ years exp

Houston Housing Authority is responsible for providing affordable housing solutions. The Director of Public Housing Operations will oversee day-to-day operations, ensuring compliance with regulations and achieving performance standards in public housing programs.

GovernmentReal Estate

Responsibilities

Provide leadership to departmental Directors and Managers (Asset Management, Compliance, Admission, Client Services, and Security) to ensure their assigned areas meet program, financial, and performance goals

Provide support to staff that demonstrates the pursuit of the achievement of PHAS Management indicators, including relentlessly but not limited to: full occupancy, collection of rents and optimize rental income, completion of quality standard inspections, market conditions (curb appeal and financial stability)

Develop strategic plans and assessments for preparing the department for addressing long-term goals and needs

Organize and monitor workflow within the department to eliminate challenges, prevent delays in actions, enhance internal/external communication, and improve services to stakeholders and achievement of results

Work with the Vice President and subordinate staff to arbitrate personnel issues within the department, provide recommendations on staffing levels, hire and train staff, and counsel and conduct annual performance reviews

Analyze specific problems, advise on solutions, and monitor activities until desired outcomes are achieved

Guide the preparation of annual budgets (operating, program, and capital funds) to ensure accurate and timely completion

Maintain competency of all Public Housing (ACC units) and Affordable Housing (tax credit units) regulations and guidelines, including staying abreast of ongoing legislative changes/updates issued by local, state, and federal entities; to ensure HHA's policies, procedures and forms are compliant

Conduct periodic quality improvement reviews of all departmental components (Asset Management, Compliance, Admission, Client Services, and Security) to confirm accuracy and compliance of reported data and outcomes

Compile statistical data, written narratives, correspondence, and/or presentations, as needed

Anticipate departmental needs and responses by making necessary administrative adjustments to improve operational efficiency and enhance quality control and quality improvements

Establish goals and objectives for department Directors and Managers to ensure staff performances relates to agency goals, standards, and expectations, as desired by the Vice President

Serve as liaison and agency representative for resident councils, community-based groups, non-profit organizations, other governmental agencies, and other external stakeholders

Ensure high-quality customer/client services standards to ensure optimal satisfaction is achieved

Establish and maintain partnerships with private and public entities for leveraging additional resources that expand the HHA's capacity to serve

Conduct research, compile data and prepare special reports and presentations for usage by HHA's management

Demonstrate and apply comprehensive knowledge and understanding of HHA policies/processes, program compliance to ensure all tasks completed by the department meets the agency's expectations

Prepare and/or review correspondences, documents, reports, contracts, and internal documents before submission to the Vice President

Create and manage departmental committees for utilizing a team approach in completing projects/tasks

When directed, serve as a departmental representative for internal committees established by the HHA, including participating in committee positions related to quasi-agency affiliations

Meet with resident council leaders to convey agency policies, discuss problems, implement solutions to issues and clarify terms reflected in the Memorandum of Understanding

Create and manage written Memorandum of Understandings/Agreements with Resident Councils and other partners to maintain positive collaborations

Facilitate staff training and meetings with staff to ensure open and positive communication within the department, including receptive to team members' ideas and suggestions

Provide support and guidance to departmental staff to ensure performance indicators, contractual obligations, grant milestones, and agency goals are achieved promptly

Identify and pursue new funding sources and opportunities supporting HHA's missions and goals

Provide departmental direction and guidance in the absence of the Vice President

Provide administrative support and leadership as necessary to ensure timely completion of obligations/tasks received from intra-agency and external entities

Oversee the department's direct and indirect procurement of goods and services to ensure compliance with HHA policies and procedures, including routine, non-routine, capital-related, and emergency requests

Act as the department's liaison with other HHA departments (IT, Policy, Human Resources, Legal, Finance, REID, Purchasing, etc.) to coordinate completion of requests/special assignments, along with compliance with all processes, procedures, and internal expectations

Establish and maintain contacts and relationships with community partners and facilitate service coordination

Maintain accurate and up-to-date data and files on participant services and activities; create reports from the MIS database

Participate in agency-sponsored training

Occasional local and out-of-state travel

Perform other duties as required

Qualification

Public Housing ManagementAsset ManagementStrategic PlanningFund DevelopmentRegulatory ComplianceLeadership SkillsCollaboration SkillsCommunication SkillsTraining SkillsCustomer ServiceData AnalysisComputer SkillsJudgment SkillsProblem SolvingTeam Leadership

Required

A Bachelor degree is required in Public Administration, Business Administration, Finance, Management, or related fields

A minimum of fifteen years of progressive supervisory experience and/or administrative experience in a public housing agency or a non-profit housing organization is required

Ten years experience in fund development with demonstrated success securing a minimum of $5,000,000

Ten years' experience creating and maintaining formal collaborative relationships with private and public partners

Bondable

Valid Texas driver's license

Eligibility for Houston Housing Authority fleet auto insurance