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General Dynamics Information Technology · 2 weeks ago

NCIS Help Desk Analyst Tier 2 | Active Top Secret clearance

Quantico, VA

Full-time

Onsite

Senior Level

$25.92/hr - $35.08/hr

5+ years exp

General Dynamics Information Technology is a global technology and professional services company that delivers consulting and mission services to the U.S. government. As a Help Desk Analyst Tier 2, you will support the NCIS IT Technology Development division by resolving technical problems and providing outstanding customer service to users.

Artificial Intelligence (AI)Cloud ComputingConsultingCyber SecurityInformation Technology

No H1B

Security Clearance Required

U.S. Citizen Only

Responsibilities

Initiate and resolves service request/problem incidents

Consult with the user community to resolve technical problems and answer queries by telephone or self-service ticket in support of internal and/or outside customer computer hardware, software, network, system/application access, and telecommunications systems

Using problem solving skills, diagnose, identify, isolate, and analyze problems utilizing historical database records

Route calls to product line specialists, application, or system support specialists

Stays in communication with the HQ Front desk for continual support

Has a work cell phone for bad weather or significant building closures

All VIP ticketing communication is handled as high priority

Maintains and updates records and tracking databases

Alerts management to recurring problems and patterns of problems

Works with system administrators and developers to ensure services/incidents are completed

Provides an outstanding customer service experience in a variety of circumstances across all organizational levels

Qualification

IT End User SupportIT Help DeskIT Service DeskCompTIA Security+ CECisco switchesRoutersCustomer serviceProblem solvingCommunication skills

Required

Active Top Secret clearance

5+ years of IT support experience in a Help Desk environment

Experience with Cisco switches and routers

Security+ CE

High School Diploma

US Citizenship required

Preferred

AAS Preferred

Benefits

Comprehensive benefits and wellness packages

401K with company match

Variety of medical plan options, some with Health Savings Accounts

Dental plan options

Vision plan

Variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave

Short and long-term disability benefits

Life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance

Company

General Dynamics Information Technology

Glassdoor3.9

General Dynamics Information Technology is an IT consulting company that specializes in cyber security, AI, and quantum computing. It is a sub-organization of General Dynamics.

Founded in 1999

Falls Church, Virginia, USA

10001+ employees