General Dynamics Information Technology · 2 weeks ago
NCIS Help Desk Analyst Tier 1 | Active Secret clearance
Quantico, VA
Full-time
Onsite
Entry Level
$22.52/hr - $30.46/hr
2+ years expGeneral Dynamics Information Technology (GDIT) is seeking a Help Desk Analyst Tier 1 to support the Naval Criminal Investigative Service (NCIS) in Quantico, VA. The role involves providing IT end-user support, diagnosing technical problems, and ensuring an outstanding customer service experience for users.
Artificial Intelligence (AI)Cloud ComputingConsultingCyber SecurityInformation Technology
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
Initiate and resolves service request/problem incidents
Consult with the user community to resolve technical problems and answer queries by telephone or self-service ticket in support of internal and/or outside customer computer hardware, software, network, system/application access, and telecommunications systems
Using problem solving skills, diagnose, identify, isolate, and analyze problems utilizing historical database records
Route calls to product line specialists, application, or system support specialists
Maintains and updates records and tracking databases
Alerts management to recurring problems and patterns of problems
Works with system administrators and developers to ensure services/incidents are completed
Provides an outstanding customer service experience in a variety of circumstances across all organizational levels
Qualification
Required
Active Secret clearance
2+ years of IT support experience in a Help Desk environment
Experience with Cisco switches and routers
Security+ CE certification
High School Diploma
US Citizenship required
Preferred
AAS
Benefits
Comprehensive benefits and wellness packages
401K with company match
Variety of medical plan options
Some with Health Savings Accounts
Dental plan options
A vision plan
Paid time off plans
Vacation
Sick and personal time
Holidays
Paid parental leave
Military leave
Bereavement leave
Jury duty leave
Short and long-term disability benefits
Life insurance
Accidental death and dismemberment insurance
Personal accident insurance
Critical illness insurance
Business travel and accident insurance
Company
General Dynamics Information Technology
General Dynamics Information Technology is an IT consulting company that specializes in cyber security, AI, and quantum computing. It is a sub-organization of General Dynamics.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Paul Nedzbala
Senior Vice President
Ben Buckley
Vice President and General Manager
Recent News
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