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Hollywood Casino at Charles Town Races · 1 month ago

Facilities Shift Manager

Charles Town, WV

Full-time

Onsite

Entry, Mid Level

$61K/yr - $61K/yr

2+ years exp

Hollywood Casino at Charles Town Races is part of PENN Entertainment, a leader in the entertainment industry. They are seeking a Facilities Shift Manager responsible for supervising staff and managing daily operations related to maintenance, installation, and repair of various systems while ensuring compliance with budget and safety standards.

GamingVideo Games

Responsibilities

Responsible for supervising staff and the overall daily management of a designated shift that is responsible for general maintenance, installation, maintenance and repair of HVAC, electrical and plumbing systems and water distribution Supports, administers and manages operational goals and monitors achievements of performance and profit objectives

Create effective and efficient schedules, while maintaining labor costs, meeting staffing objectives and achieving guest satisfaction

Responsible for assisting in the budget process for the department and provide recommendations; ensuring compliance to departmental budget initiatives; reporting budget concerns to manager

Assists in managing maintenance and construction projects and determines best practice for using in-house resources or outside vendor for applicable shift

Inspects projects after completion for satisfactory results

Ensures OSHA standards are followed during a designated shift

Conducts a daily inspection of the property to ensure that it is clean, attractive and fully functional. Implements immediate remediation of problems

Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise

Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management

Maintains strict confidentiality in all departmental and company matters

Qualification

Electrical knowledgePlumbing knowledgeHVAC knowledgeSupervisory experienceMicrosoft applicationsMaintenance experienceCustomer serviceProblem resolutionReport writingTeam developmentCommunication skills

Required

Must be at least 21 years of age

Bachelor's degree (B.A./B.S.) from four year college or university; and two years related experience and/or training; or equivalent combination of education and experience

Must have a working knowledge of Electrical, Plumbing, HVAC and Carpentry trades, along with knowledge of generators, fire pumps, and electrical switchgears

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals

Ability to compute rate, ratio, and percent and to draw and interpret bar graphs

Must be proficient in Microsoft applications (Excel, Word, and Outlook)

Previous experience with all aspects of maintenance and engineering (special emphasis on electrical, plumbing, air conditioning, and maintenance of all equipment)

Must have the ability to interact with guests, staff and colleagues and resolve problems and conflicts in a diplomatic and tactful manner

Ability to write reports, business correspondence, and procedure manuals

Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public

Must be able to read and interpret plans and specifications

This job has supervisory responsibilities

Responsible for staff development and training programs

Responsible for rewards and recognition program to maximize employee engagement

Evaluates team members within department and delivers constructive feedback to employees in regards to performance

Determines recommendation for staffing (including interviewing and hiring) and scheduling (planning, assigning and directing work) to meet business needs

Determines work procedures and expedites workflow

Responsible for employee performance (disciplining, coaching, counseling)

Ability to read and interpret documents in English, such as safety rules, operating and maintenance instructions and procedure manuals

Ability to read and communicate verbally in English

Written communication skills in English may also be required

Ability to apply commonsense understanding to carry out instructions furnished in written, oral, or diagram form

Ability to deal with problems involving several concrete variables in standardized situations

For every year of employment, Employee must obtain and maintain a license by the WV Racing Commission and/or WV Lottery as may be required for this position

Possess a valid driver's license and have acceptable driving history as determined by Penn Entertainment's auto insurance carrier

While performing the duties of this job, the employee is regularly required to stand and use hands to finger, handle, or feel objects, tools, or controls

The employee frequently is required to reach with hands and arms and talk or hear

Specific vision abilities required by this job include close vision, color vision, and peripheral vision

The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds

Must have the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces

The noise level in the work environment is usually moderate to loud

While performing the duties of this job, employee is regularly exposed to moving mechanical parts

The employee is occasionally exposed to fumes or airborne particles; outside weather conditions; extreme cold and risk of electrical shock

Employee could be exposed to an environment containing unrestricted second hand tobacco smoke