Onni Group of Companies · 1 month ago
Resident Liaison - Overnight
Chicago
Full-time
Onsite
New Grad, Entry Level
$22/hr - $22/hrOnni Group of Companies is dedicated to building communities for people to live, work, and play. They are seeking a Resident Liaison to support residents by managing interactions with professionalism and providing exceptional customer service, while also assisting with property tours and maintaining resident information.
Real Estate
Responsibilities
Manages all resident interactions with the highest level of professionalism and accommodates special requests whenever possible; resolve the needs of the resident by providing a high-level of customer service and develops creative solutions to solve resident concerns; facilitates all inquiries and concerns in connection with our Elevated Living Experience offered, hours of operations, key team members, in-house experiences, directions, etc. and responds to all requests in an accurate and timely manner making recommendations based on local knowledge
Organizes resident personal belongings, messages, and packages which may be either outgoing or incoming in an accurate and timely manner while providing a high-level of customer service
Assists the leasing team with the scheduling and organization of property tours
Complies with Workplace Rules and Standards of Conduct
Interacts harmoniously and professionally with all team members at the designated property
Assure all property collateral and information for restaurants, museums, attractions, maps, and other local attractions are updated and current. Privy to all activities available in the city (theatre, sports, concerts, shows, special exhibits, sightseeing) and establishes close contacts with solution providers in these areas to provide information, ticketing, and reservations for residents and guests
Stores and retrieves personal luggage and belongings delivered to the property
Utilizes a variety of software programs to accurately input special arrangements and ensures billing is completed accurately and in a timely manner
Assists in processing Resident Care request for residents and guest via telephone or in person
Provides basic trouble-shooting technical support for guest suite services such as cable, internet, TV movies, games, and web service
Facilitates the point of entry for solution provider deliveries and resident move ins and outs
Manages guest(s) parking space assignment and issues guest(s) parking passes
Oversees the bicycle sharing program
Duties listed above are the primary functions expected of this Resident Liaison role. However, at time you may be asked to perform a different task at hand related to the property
Qualification
Required
High school degree or equivalent
Proficiency in MS Project, MS Outlook, MS Word, MS Excel, and MS Windows
Excellent customer service orientation and excellent interpersonal skills
Excellent oral and written communication skills
Benefits
Competitive pay and a Comprehensive Benefit Package
Health Saving Account, Flexible Saving Account, Employee Assistance Program
Annual Education Allowance
Generous Referral Program
Fun and collaborative company culture with lots of team-building events
Friends and Family rates for Level Hotels & Furnished Suites, The Opus Hotel and The Emily Hotel
Company
Onni Group of Companies
Onni Group of Companies is a private real estate developer specializing in design, property developments and project management.
Founded in 1965
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Julie Takashima
Sr. Human Resources Business Partner
Recent News
Nassau Guardian
2025-07-22
Company data provided by crunchbase