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Cedars-Sinai · 2 months ago

Admissions Team Lead - Patient Access Contact Center - Quality Assurance Team (Full-Time, Hybrid, Days)

6500 Wilshire Blvd, Los Angeles, CA, 90048, US

Full-time

Hybrid

Lead/Staff

$29.01/hr - $44.97/hr

Cedars-Sinai is a healthcare organization seeking an Admissions Team Lead for their Patient Access Contact Center. The role involves monitoring and coordinating daily operations, ensuring efficient patient flow, and providing guidance and training to team members while maintaining compliance with departmental policies.

CommunitiesHealth CareMedicalNon Profit

Comp. & Benefits

Responsibilities

Facilitates the workflow of the admissions team by coaching, answering questions, providing guidance, troubleshooting, and leading by example. Cross-trained within all areas of the assigned unit

Assists the supervisor in preparing and posting work schedules for the admissions team. Assists with a staffing need to cover sick calls and other department needs. Works extended schedule and cover weekends to meet the needs of the department 24/7

Evaluates individual and team performance and assists the manager and supervisor by providing feedback regarding counseling and disciplinary action and ensuring compliance with the department’s time and attendance policy. Recommends action as to hiring, transfers, promotions, overtime, and other administrative actions related to staff

Assists with orientation and unit training for new hires. Coaches staff and identifies training needs. Identifies staff ready for additional development/ training opportunities and works with supervisors to provide opportunities to meet staff needs

Assists with budget compliance by staying within approved staffing levels, monitoring the use of overtime, and ensuring compliance with the department’s time and attendance policy

Assists with quality control activities to be certain demographic and financial information is accurate, benefits are verified and insurance coverage is accurately documented. Provides appropriate feedback and assistance to staff

Collects data to support performance indicators and quality assurance reporting. Monitors management and quality reports

Updates the registration system to ensure proper billing and collection can occur

Monitors patient wait and registration times to ensure patient waits are within standards

Assists managers, supervisors, and peers to identify and meet customer needs. Assists with investigation and follow-up regarding customer complaints

Serves as liaison with other units in the Admissions department

Qualification

Quality AssurancePatient RegistrationTeam LeadershipCoachingTrainingPerformance EvaluationCustomer ServiceBudget ComplianceData Collection

Required

Experience in a leadership or supervisory role within a healthcare admissions or patient access environment

Strong understanding of patient registration processes and healthcare policies

Ability to coach and mentor team members effectively

Excellent communication and interpersonal skills

Proficient in data collection and quality assurance reporting

Ability to work flexible hours, including weekends and extended schedules

Strong organizational skills and attention to detail

Experience with budget compliance and staffing management

Ability to handle customer complaints and provide effective solutions

Company

Cedars-Sinai

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Since its beginning in 1902, Cedars-Sinai has evolved to meet the healthcare needs of one of the most diverse regions in the nation, continually setting new standards for quality and innovation in patient care, research, teaching and community service.

Founded in 1902