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Microsoft · 2 weeks ago

Critical Environment Business Program Manager - CTJ - Poly

United States

Full-time

Remote

Mid, Senior Level

$81K/yr - $162K/yr

8+ years exp

Microsoft is a leading technology company that powers cloud services through its Cloud Operations & Innovation team. The Critical Environment Business Program Manager will play a key leadership role in managing the core infrastructure and foundational technologies for Microsoft’s dedicated online services supporting the U.S. Government.

Agentic AIApplication Performance ManagementArtificial Intelligence (AI)Business DevelopmentDevOpsInformation ServicesInformation TechnologyManagement Information SystemsNetwork SecuritySoftware

Growth Opportunities

No H1B

Security Clearance Required

U.S. Citizen Only

Responsibilities

Independently collect and evaluate success criteria (e.g., ROI, SLAs, OKRs, KPIs) and performance metrics using scorecards and dashboards to monitor datacenter programs and ensure all activities align with business and program objectives

Collaborates with others to use data analytics to derive insights that help identify program risks and mitigation plans and opportunities to streamline and optimize programs based on lessons learned

Collaborates with others to conduct cost-benefit analyses to examine performance to value drivers and return on investment

Provides leadership and subject matter expertise related to the accuracy, forecasting & compliance of datacenter financials

Manage the financial and commercial aspects of site contracts, including related purchase orders and invoice reviews, and prepare spend plan management review materials for site leadership

Assist with tracking of datacenter Maintenance and Repair activities and ensure alignment with the defined spend plan

Evaluate cost savings opportunities and implement strategic projects to realize savings

Maintain continuous alignment with the DCOPs regional business operations team

Learning and living the One Microsoft culture and values. Lead through change by bringing clarity, generating energy, and delivering success

Maintains pride and a sense of accountability for the service quality, completeness, and resulting user experience, display accountability and ownership of the data center facilities

Learns the customer’s mission and maintains a strong customer focus to understand the impact of their work when completing tickets and assigned tasks

Understand, follow, and always ensure secure operations. This includes successfully maintaining the required security clearance required for site access

Work activities occur in a high security, high compliance environment subject to customer regulations. Complex activities must be completed with no external connectivity so advanced critical thinking skills are a must. The work environment allows no Personnel Electronics Devices such as cell phones and smart watches are prohibited in operational areas

Multiple support functions will require constant transitioning between secure and non-secure work areas that will require comprehensive procedures to ensure spaces are accessed and secured utilizing multiple security tools and methods for compliance

Complies with strict security and data management procedures and policies that are subject to constant physical security and customer audits, to include strict limitations on how equipment is stored within or transitioned out of secure work areas

Completes all required security training, escorts uncleared vendors or IT support on-premises, and appropriately takes action and alerts others to security concerns and/or incidents

Qualification

Critical environment managementData analysisProject managementFinancial managementSecurity clearanceCollaboration platformsReporting systemsCustomer focusLeadershipCommunication skills

Required

High School Qualification or equivalent AND 2+ years experience supporting IT equipment or related technology or delivering server and network deployment projects in large-scale environments OR equivalent experience

Candidates must be able to meet Microsoft, customer and/or government security screening requirements are required for this role

The successful candidate must have an active U.S. Government Top Secret Clearance with access to Sensitive Compartmented Information (SCI) based on a Single Scope Background Investigation (SSBI) with Polygraph

Ability to meet Microsoft, customer and/or government security screening requirements are required for this role

Failure to maintain or obtain the appropriate U.S. Government clearance and/or customer screening requirements may result in employment action up to and including termination

This position requires successful verification of the stated security clearance to meet federal government customer requirements

This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter

This position requires verification of U.S. citizenship due to citizenship-based legal restrictions

Preferred

Bachelor's or Technical College Degree in Computer Science, Math, Telecommunications, Electrical/Mechanical Engineering, Supply Chain Management or related field AND 8+ years experience in critical environment infrastructures (e.g., UPS, Generator, AHU), or working in physical IT infrastructures (e.g., Servers, SANs, Networking, Capacity, DC Rack/Enclosures, structured cabling) OR High School Qualification or equivalent AND 10+ years experience in critical environment infrastructures (e.g., UPS, Generator, AHU), or working in physical IT infrastructures (e.g., Servers, SANs, Networking, Capacity, DC Rack/Enclosures, structured cabling) OR equivalent experience

Applicable certifications: ASICS/Inventory Control, CompTIA, Microsoft, Network Certifications, PMP, ITIL, CDCP

2+ years' experience with critical environment maintenance and repair cost management

2+ years' experience with industry program and project management skills

2+ years' experience working with collaboration platforms (e.g. SharePoint, MS Teams etc.)

2+ years' experience with reporting and data analysis systems & platforms (e.g. PowerBI)