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Holman · 5 hours ago

ServiceNow Architect

United States

Full-time

Remote

Mid, Senior Level

$105K/yr - $150K/yr

7+ years exp

Holman is a family-owned, global automotive services organization that values positive relationships and customer service. They are seeking a ServiceNow Architect to design scalable ServiceNow solutions, lead platform enhancements, and collaborate with stakeholders to translate requirements into actionable features.

AutomotiveSales Automation

H1B Sponsor Likely

Responsibilities

Architect and design scalable, enterprise-grade ServiceNow solutions across all major modules including ITSM, ITOM, ITAM, SPM

Lead the implementation of platform-wide enhancements, integrations (REST/SOAP APIs, MID Server, etc.), and custom applications aligned with business goals

Define and maintain architectural standards, governance models, and security protocols for the ServiceNow platform

Evaluate and incorporate emerging ServiceNow capabilities, including Now Assist AI, Virtual Agent, and predictive intelligence, into platform strategy

Collaborate with business and IT stakeholders to translate complex requirements into actionable platform features and workflows

Develop and maintain a multi-year ServiceNow roadmap that supports enterprise digital transformation and operational efficiency

Promote adoption of out-of-the-box functionality and minimize technical debt through thoughtful customization strategies

Provide technical leadership and mentorship to ServiceNow developers and administrators across the organization

Qualification

ServiceNow ArchitectureServiceNow ImplementationServiceNow DevelopmentServiceNow AdministrationEnterprise ArchitectureITIL v4Agile MethodologiesJavaScriptAI/ML ConceptsMicrosoft Office SuiteSharePointVisioProject Management ToolsStakeholder ManagementLeadership

Required

Bachelor's degree in Computer Science, Information Systems, Engineering, or a related technical discipline

ServiceNow Certified System Administrator and Certified Application Developer required

Formal training or demonstrated proficiency in enterprise architecture frameworks (e.g., TOGAF), ITIL v4, and Agile methodologies

Familiarity with AI/ML concepts and their application within ServiceNow (e.g., Now Assist, predictive intelligence, performance analytics)

Proficient in productivity and collaboration tools including Microsoft Office Suite, SharePoint, Visio, and project management platforms

7+ years of progressive experience in ServiceNow platform architecture, development, and administration within large enterprise environments

Proven track record of leading end-to-end ServiceNow implementations, upgrades, and integrations across multiple business domains

Deep expertise in ServiceNow data models, scripting (JavaScript, Glide), Flow Designer, IntegrationHub, and CMDB design

Experience designing and executing platform expansion strategies, including AI-driven features, custom applications, and cross-functional workflows

Strong understanding of ITIL principles and enterprise service management practices, with ability to align platform capabilities to business outcomes

Demonstrated ability to influence senior stakeholders, manage competing priorities, and deliver strategic platform enhancements under tight timelines

Preferred

Certified Technical Architect and additional module-specific certifications (e.g., ITOM, ITSM, SPM) highly desirable

Leadership of team of small number direct reports desirable but not required

Benefits

Health Insurance

Vision Insurance

Dental Insurance

Life and Disability Insurance

Flexible Spending and Health Savings Accounts

Employee Assistance Program

401(k) plan with Company Match

Paid Time Off (PTO)

Paid Holidays, Bereavement, and Jury Duty

Paid Pregnancy/Parental leave

Paid Military Leave

Tuition Reimbursement

Company

Holman

Glassdoor3.4

Holman offers a unique set of complementary services that address your changing needs.

Founded in 1924

Maple Shade, New Jersey, USA

5001-10000 employees

http://www.holmanauto.com

H1B Sponsorship

Holman has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (8)

2024 (4)

2023 (2)

2022 (3)