Natus Medical Incorporated · 3 weeks ago
Director of IT Service Delivery and Portfolio Management
Middleton, WI
Full-time
Onsite
Director/Executive
$170K/yr - $210K/yr
10+ years expNatus Medical Incorporated is a company with over 80 years of experience in delivering neuro solutions. The Director of IT Service Delivery and Portfolio Management will lead IT Service & Vendor Management, oversee project portfolio alignment with business priorities, and drive cost optimization initiatives.
BiotechnologyHealth CareHealth DiagnosticsMedical
Responsibilities
Own the successful, strategic establishment of service delivery models, assisting with defining work statements, contract finalization, and ensuring seamless service delivery, performance accountability, and business continuity
Provide executive-level governance and oversight of strategic partners, driving continuous value realization through monitoring service performance, escalation management, and strict SLA adherence
Define and monitor operational KPIs to ensure consistent, high-quality service delivery
Driving organizational adoption of new operating models and continuous improvement culture
Govern the IT project portfolio, ensuring alignment with business priorities, resource optimization, and delivery of strategic initiatives on time and within budget
Provide direct project management support for strategic, high-impact IT initiatives
Develop and maintain portfolio dashboards, reporting on project status, dependencies, and performance against budget and timeline
Maintain visibility across all IT contracts, including key terms, renewals, obligations, and financial commitments
Manage a Contract Management Dashboard to forecast renewals, costs, and key milestones
Ensure organized contract tracking, timely renewals, and compliance with deliverables
Summarize and analyze key contract provisions, risks, and dependencies for IT leadership
Identify opportunities to consolidate vendors, optimize contracts, and strengthen governance
Lead the IT Value Improvement Program (V.I.P.) to identify, plan, and deliver cost reductions across the IT landscape
Support the VP of IT in identifying and mitigating stranded costs tied to the Transition Service Agreement (TSA)
Develop reporting and tracking to monitor cost drivers, mitigation actions, and progress toward operational independence
Serve as a core member of the IT Leadership Team, responsible for leading cross-functional strategic initiatives and acting as the designate of VP of IT, if and when required
Drive the required organizational and process changes across IT to align with a new service delivery and portfolio management operating models
Qualification
Required
Bachelor's degree (B.A.) in Information Technology or an alternative relevant computer science degree
10+ years of progressive IT leadership experience with at least 5 years in management roles
Proven experience leading significant IT operational transformations
Strong background in IT Service Delivery, Vendor Management, and Contract Governance
Demonstrated experience in Project Portfolio Management and delivering large-scale IT programs
Proven ability to drive cost optimization initiatives and measure value realization
Excellent stakeholder engagement, communication, and change management skills
Strong communication skills – excellent English written and verbal skills
Ability to read, analyze and interpret general business periodicals, professional journals & technical procedures
Ability to effectively present information and respond to questions from senior leadership, managers and other relevant stakeholders
Preferred
Master of Business Administration (MBA) or an alternative relevant business degree
Project Management Certification: PMP; Prince 2; or PPM certification, designation or equivalent
Lean Six Sigma Certification: Green Belt Certification
Benefits
Health benefits
401k contribution
7 paid holidays + 2 floating holidays of your choosing
Generous paid time off program
Tuition reimbursement assistance program
Company
Natus Medical Incorporated
Natus Medical Incorporated (Natus) offers medical equipment, software, supplies and services for the diagnosis, monitoring, and treatment of impairments and disorders effecting the brain, neural pathways, and eight sensory nervous systems.
1001-5000 employees
H1B Sponsorship
Natus Medical Incorporated has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (6)
2024 (12)
2023 (12)
2022 (7)
2021 (7)
2020 (10)
Funding
Current Stage
Public CompanyTotal Funding
$30.76MKey Investors
ROTH Capital Partners
2022-04-18Acquired
2006-08-24Post Ipo Equity· $30.76M
2001-07-20IPO
Leadership Team
James Hawkins
CEO
Recent News
2026-01-08
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2025-10-07
Company data provided by crunchbase