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Prompt Health · 1 month ago

Clinical Tech Support (B2B SaaS) Rehab Therapists, Therapist Assistants, Rehab Technicians welcomed! Bonus Potential!

United States

Full-time

Remote

Mid Level

$28/hr - $33/hr

3+ years exp

Prompt is revolutionizing healthcare by delivering highly automated and modern software to rehab therapy businesses. The Clinical Technical Support Specialist will serve as a software expert to customers, assisting them via email support and contributing to the Client Success Team.

Health CareInformation TechnologyMedicalSoftware

Responsibilities

Respond to customer questions and requests via email using our help desk platform to help them find solutions to their inquiries in an accurate and efficient manner

Triage tickets, perform escalations to appropriate teams, and provide all necessary details to ensure the teams are equipped to assist the customer

Support engineering ticket creation, review and prioritization

Develop and maintain a deep understanding of our product offerings to effectively respond to incoming customer inquiries across our single-channel support system

Promote customer satisfaction and loyalty by understanding each customer’s unique (and evolving) needs, delivering value, and exceeding expectations

Improve and advocate for customer experience by identifying opportunities to enhance our product and service features

Qualification

Customer support experienceClinical experienceAnalytical mindsetB2B SaaS experienceExcel proficiencyProactive attitudeWritten communicationSelf-motivated