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Motorola Solutions · 5 hours ago

System Manager, Delaware Division of Public Safety

Illinois, United States

Full-time

Onsite

Mid, Senior Level

$80K/yr - $120K/yr

5+ years exp

Motorola Solutions is a global leader in critical communications and public safety technologies. They are seeking a System Manager to oversee the Delaware Division of Public Safety Radio Systems, ensuring contractual compliance, managing customer relationships, and providing operational support for radio communication systems.

Cyber SecurityTelecommunicationsVideo

Growth Opportunities

No H1B

U.S. Citizen Only

Responsibilities

Ensuring all terms and conditions of the maintenance contract are met, encompassing System Administration, Inventory Management, Configuration Management, Site Management, User Support, Vendor Management, Operational Assessment, and System Planning

Coordinating service activities and ensuring adherence to contract obligations, including compliance with response/restoration time commitments

Regularly meeting with designated customer contacts to review system maintenance and repair activities, and to discuss customer objectives and concerns

Tracking and managing financials for service deliverables, including overall budget, internal and third-party expenditures, and profitability

Assisting Sales and Pre-Sale teams in developing proposals and efforts to offer additional services

Working with the project team during system implementation and expansions to ensure the completion of the initial contract

Maintaining radio system data, including alias and radio ID updates, console templates, and TG and encryption configurations, utilizing Radio Management and Radio Central

Monitoring, investigating, escalating, and managing the resolution of radio system UEM alarms, including investigation and analysis

Managing the Radio Control Manager to inhibit and un-inhibit lost radio subscribers on the radio system

Performing reboots for specific Windows VMs, Console PCs at all dispatch sites, and NM Clients after SUS (Software Update Subscription) updates

Maintaining 3rd party equipment databases, including microwave and MPLS networks

Performing User Administration for all applications, including 3rd party products

Managing Depot repairs with 3rd party shop support and verify repaired radios upon return

Maintaining and updating subscribers in IMW

Qualification

Motorola ASTRO25 systemsSystem AdministrationClient & Contract ManagementRadio CommunicationsTechnical Customer ServiceFinancial ManagementInterpersonal skillsNegotiation skillsPresentation skillsTeam collaborationCommunication skills

Required

This position requires residing within a one-hour commuting distance of the customer site in Delaware

Travel up to 10% for training and customer support

Must have a current, valid driver's license and no traffic violations

Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position

Willing to complete Standard Form 89 Questionnaire for National Security Positions

Must be a U.S. citizen with ability to obtain necessary security clearance as required by government contract(s)

Strong working knowledge of Motorola ASTRO25 systems and their applications by customers

Must possess excellent interpersonal, negotiation, presentation, and communications skills, both orally and written

Must have excellent communications skills and always present a professional image

Ability to be a part of a team while aggressively working across Motorola organizations to proactively solve customer problems

5+ years experience as a System Technologist, System Manager, Technical Customer Service Manager, or related customer contact position

2+ years experience with Motorola ASTRO25 system administration and operation, with Motorola training and certification preferred

Working knowledge of Motorola's Technology Roadmaps and their impact on customer's future needs

General understanding of communications industry trends and their impact on customer's future needs

5+ years of experience in one of the following: LMR, RF Systems, Radio Communications, Radio Frequency, Motorola equipment, Wired/Wireless Communication Systems, IT Systems, Telecommunications, Public Safety, Engineering, Networking Equipment, IP Networking, Solutions Architecture, ASTRO 25, P25, WAVE VoIP, Radio System Administration & Maintenance, Client & Contract Management, Contractual Compliance, Customer Management or Military experience